Telecommunications, Media and Entertainment

Industry insights, perspectives, expertise

How Vodafone digitally reinvented its call centers with AI

Written by Marina Brady | November 22, 2019 | AI, Telecommunications, Media and Entertainment

By 2020, 85% of all customer interactions will be handled without a human agent. ...read more


Edge computing changes everything

Written by Marina Brady | October 23, 2019 | Deep Dive, Telecommunications, Media and Entertainment

What's Edge Computing? And what does it mean for industries? ...read more


Serving variety: how Wimbledon’s content chief courts fans

Written by Justine Jablonska | June 27, 2019 | Big Thinkers, Customer Experience, Telecommunications, Media and Entertainment

This story is part of Big Thinkers, a series of profiles on business leaders transforming industries with bold ideas. A billion fans engage with Wimbledon in any given year, and it’s up to Alexandra Willis to decide what the majority of those fans see and hear. “My role is to be the guardian of Wimbledon’s ...read more


IBM’s Steve Canepa is innovating for a 5G world

Written by Arzi Rachman | June 24, 2019 | Big Thinkers, Telecommunications, Media and Entertainment

This story is part of Big Thinkers, a series of profiles on business leaders transforming industries with bold ideas. ...read more


Research director Bola Rotibi focuses on the people behind the technology

Written by Rich McKay | March 6, 2019 | AI, Big Thinkers, Telecommunications, Media and Entertainment

UK-based Creative Intellect Consulting’s research director and founder is turning the conversation around network transformation from product to people. ...read more


How the cloud could save your life in a wildfire

Written by Jordan Teicher | February 22, 2019 | Cloud, New Normal, Telecommunications, Media and Entertainment

Kenji Kato's app can keep first responders and residents informed during a wildfire like never before. ...read more


5G changes everything

Written by Justine Jablonska | February 20, 2019 | Customer Experience, Deep Dive, Telecommunications, Media and Entertainment

As telcos around the world gear up for 5G in 2019 and beyond, IBM's Marisa Viveros and Linux Foundation Networking's Arpit Joshipura chat about what 5G means for industry. ...read more


TELUS’ CTO is tackling telcos’ bad customer experience rap

Written by Jordan Teicher | January 29, 2019 | AI, Big Thinkers, Telecommunications, Media and Entertainment

Ibrahim Gedeon sees his work as CTO as an integral part of the TELUS customer experience. ...read more