Retail and Consumer Products

News and perspectives from retail industry experts


IBM’s Steve Laughlin works on the front lines of retail reinvention

Written by Jordan Teicher | November 29, 2018 | Big Thinkers, Retail and Consumer Products

He started his career at a Florida department store. Now he's helping big retailers transform. ...read more


Arnie Leap wants to create the perfect gifting experience

Written by Matthew Herr | November 13, 2018 | Big Thinkers, Retail and Consumer Products

1-800-FLOWERS has undergone an incredible transformation in the last 40 years. According to its CIO, that transformation isn’t done. ...read more


This man wants your next employee to be an AI-powered digital human

Written by Jordan Teicher | October 1, 2018 | Artificial Intelligence, Big Thinkers, Energy and Utilities...

Can digital humans revolutionize the economics of customer service? Greg Cross thinks so. ...read more


Kroger’s food safety chief wants to untangle the food supply chain

Written by Jordan Teicher | September 6, 2018 | Big Thinkers, Blockchain, Retail and Consumer Products

Howard Popoola is part of an ambitious effort to provide a new level of trust and transparency to the food supply chain through blockchain technology. ...read more


In the ’90s, Dan Kohn brought retail to the web. Now he has another big idea.

Written by Jordan Teicher | September 5, 2018 | Big Thinkers, Cloud, Retail and Consumer Products

At 21, Dan Kohn made secure retail transactions possible online. Now, he advocates for new technologies that improve e-commerce. ...read more


How retailers turn royal favor into big rewards

Written by Jordan Teicher | May 17, 2018 | Artificial Intelligence, Blockchain, Retail and Consumer Products

The right technological tools can help ensure seamless production and distribution of a product once demand starts to swell. ...read more


Sephora’s fusion of physical and digital experiences is setting the standard for retail

Written by Jordan Teicher | April 19, 2018 | Artificial Intelligence, Retail and Consumer Products

Sephora was named Retailer of the Year at the World Retail Awards. Here's why. ...read more


Apple store designer Tim Kobe: Stores are “as important as they’ve ever been”

Written by Jordan Teicher | April 12, 2018 | Customer Experience, Retail and Consumer Products

A lot has changed in retail since Apple store designer Tim Kobe started his firm in 1989, and technological disruption has been a big part of that. Technology, he says, will also be a big part of what comes next. ...read more