Retail and Consumer Products

News and perspectives from retail industry experts

Would you open an email from your tire dealer?

Written by Jordan Teicher | March 8, 2019 | Artificial Intelligence, Automotive, Retail and Consumer Products

Customers come to tire and auto repair retailers infrequently and grudgingly. For Belle Tires, improving customer relationships was a top priority. They looked to AI-enabled analytics to keep customers engaged. Nonetheless, Saran said, Belle Tire more

A dash of flavor, a pinch of pepper, and a spoonful of AI

Written by Justine Jablonska | February 22, 2019 | Artificial Intelligence, New Normal, Retail and Consumer Products

How can food companies develop products with greater staying power in a constantly evolving market? more

Why in-store pickup is about more than convenience

Written by Guest Author | February 22, 2019 | Customer Experience, Deep Dive, Retail and Consumer Products

The way a retailer handles pickup can dictate how the customer feels about the brand overall. more

How supply chain technology helped Denmark weather Mad Cow Disease

Written by Jordan Teicher | February 21, 2019 | Blockchain, Retail and Consumer Products

In the 1950s, the Danish government partnered with IBM to create an innovative central cattle database, which came in handy when Mad Cow Disease broke out in the 1980s. more

Golden State Foods wants to show you where your burger comes from

Written by Jordan Teicher | January 28, 2019 | Blockchain, New Normal, Retail and Consumer Products

The beef supply chain needs more transparency. Golden State Foods and IBM think they have the technology to provide it. more

IBM’s Luq Niazi believes the retail and consumer products industries can change the world

Written by Jordan Teicher | January 25, 2019 | Big Thinkers, Blockchain, Retail and Consumer Products

Niazi is driven by a sense that business challenges are human challenges, and that strong leadership at the enterprise level can benefit society as a whole. more

What’s retail’s future? Just ask NRF’s Matthew Shay.

Written by Jordan Teicher | December 21, 2018 | Artificial Intelligence, Big Thinkers, Retail and Consumer Products

In this interview with IBM, Shay reflects on his tenure at NRF and describes the powerful forces shaping retail today. more

IBM’s Steve Laughlin works on the front lines of retail reinvention

Written by Jordan Teicher | November 29, 2018 | Big Thinkers, Retail and Consumer Products

He started his career at a Florida department store. Now he's helping big retailers transform. more