Guest Authors

Why in-store pickup is about more than convenience

Written by Guest Author | February 22, 2019 | Customer Experience, Deep Dive, Retail and Consumer Products

The way a retailer handles pickup can dictate how the customer feels about the brand overall. more

Smoother flights when AI runs the show

Written by Guest Author | August 23, 2018 | Artificial Intelligence, IoT, Travel and Transportation

New AI and mobile technologies are helping airlines and engineers tackle maintenance issues faster and more comprehensively. more

No matter which class you fly, AI is personalizing airline travel

Written by Guest Author | August 20, 2018 | Artificial Intelligence, Customer Experience, Travel and Transportation

In a competitive field of low-cost carriers, legacy airlines are turning to artificial intelligence to personalize the journey for customers and build brand loyalty. more

A digital renaissance is coming for the oil and gas sector

Written by Guest Author | July 6, 2018 | Artificial Intelligence, Blockchain, Oil and Gas

Oil and gas companies need to rethink their businesses holistically and digitally transform themselves using technology such as AI and blockchain. more

The transport systems of science fiction will be here sooner than you think

Written by Guest Author | May 21, 2018 | Artificial Intelligence, Travel and Transportation

By 2020, self-driving cars will have progressed so far that they can drive safely at speeds as fast as 200 mph in their own partitioned lanes on highways. more

How new technology is impacting travelers

Written by Guest Author | May 21, 2018 | Data, Travel and Transportation

Technology has changed how one frequent flyer sees air travel. Here's how. more

The IBM Insurance Platform helps underwriters embrace the future

Written by Guest Author | January 29, 2018 | Cloud, Customer Experience, Insurance

The IBM Insurance Platform, powered by the cloud, enables variable-cost, scalable industry solutions. more

Parametric insurance: breaking the mold of traditional insurance

Written by Guest Author | January 22, 2018 | Blockchain, Business Transformation, Insurance

"Many risks are under-insured, leaving ample room for digital competitors and new business models." more

Insurance APIs can spur innovation as never before

Written by Guest Author | December 2, 2017 | Business Transformation, Customer Experience, Insurance

Embracing APIs can accelerate insurers' digital transformation in an age of disruption. more