NEW courses

New Supply Chain courses for Sterling Order Management and Sterling Store Engagement

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Extending the IBM Sterling Order Management Application

Click here to access the course information and enroll in the course.

This course provides an introduction to the technical framework of the Sterling Order Management application. It deals with the process to customize the IBM Sterling Order Management system to meet the Supply Chain Management needs. The process to extend transaction workflows and fulfillment pipelines, and how to move data between applications are explained in detail. The course also has deep dives to explore database extensibility, object extensibility, presentation framework, and customization of the Sterling Order Management user interface.

 

 

 

 

Customer Service using IBM Sterling Store Engagement (Next-gen)

Click here to access the course information and enroll in the course.

This deep-dive course covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on lab exercises to practice the tasks required for the customer service agents.

 

 

 

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