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Launch Your IT Career with Job-Ready Skills: Get Your IBM IT Support Professional Certificate on edX today!

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The IBM Information Technology (IT) Support Professional Certificate on edX can help you launch your career with technical skills valued by IT employers. It is a great time to launch a career in IT support – the US Bureau of Labor Statistics (i) forecasts a 9% growth in jobs through 2030, averaging 70,000 openings each year, and a medium salary of $58,000 annually for an entry-level Computer Support Specialist. This program was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months and develop job-ready skills to join a fast-growing industry.  

This 7-course certificate, designed for beginners, provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects, and practice tests. The program is designed to provide you with the in-demand skills to start and advance your technology career.  

Skills you’ll gain through labs and projects include hardware and mobile device setup, software configuration, Windows/Linux usage, GUI and command line, troubleshooting procedures, IT helpdesk and ticketing systems, customer service and tech support best practices, network and Wi-Fi setup, cloud computing and cybersecurity fundamentals, and more.  

In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, you will be able to confidently demonstrate your new Technical Support skills.  

Launch your IT support career today with IBM! 


(i) US Bureau of Labor Statistics

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