Global Training Providers

Ingram Micro Professional Services and Training is helping a leading health insurance provider transform their business.

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The challenge

In moving to more agile, leaner and scalable solutions using IBM Smarter Process, the client wanted to provide their developers and system administrators with innovative, engaging training led by a seasoned instructor. As part of the changes in healthcare, more enrollees are entering the system which means more processing and more adjudication needs.

The solution

Ingram Micro Training quickly defined several learning journeys at the start of Q4, successfully delivered several courses for the client, with more in progress now through mid-January. With IBM Smarter Process, they can take the same high performing system and wrap it around scalable technology that will fit the growth they expect.

The instructor says:

There is quite a lot of information to cover  (“like drinking water from a fire hose!”), but the hands-on labs and interactivity with the students are helping students apply their knowledge to real-world settings. The IBM training materials also serve as a great reference during and well after the training is done. Students are also building their own sandbox to keep practicing the exercises we’re completing each week. It’s the lab exercises where most of my students are really catching on. The lecture/recaps have been great so far in terms of awesome Q/A sessions with the students. They ask all the right questions, which makes me proud that they’re getting it.


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