Japan’s BestCommunications integrates CRM with IBM Connections

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BestCommunications has developed an integrated solution of their Notes/Domino based CRM application and IBM Connections. Their CRM application is named “e-Kokyaku” which means customers in Japanese. It provides a web interface to manage customer information such as company profile, call memo and information on past deals. Also, mobile access interface is provided. When in e-Kokyaku, comments or questions will be also posted to IBM Connections as status updates, where you can engage your network.

You can check out the e-Kokyaku web site -> http://www.bcom.co.jp/epc/

e-Kokyaku (Writing call memo)

Connections (Body of call memo are posted to microblogging)


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