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Post by Joe Russo

Today I needed to contact a colleague and was using SMS text to make the contact. In doing so, I was immediately struck by my behavior. Normally I would use Sametime to interact with my friend, but, due to being mobile (walking down the hall) I was using text instead. What I noticed in my own approach was this. When I “cold call” someone over Sametime, I always use what I’ll call the “Accepted Social Interrupt Protocol” ASIP – I start with a simple “Hi”, wait for a response, engage in a bit of small talk and then introduce the main reason for my interruption. I imagine most of you do the same. Similar to how I’d act if I showed up at someone’s desk and want to talk with them about something.

But here’s the kicker – when I text, I don’t do this. In fact, it seems overly ridiculous to start out a text with “Hi” and that’s all. I basically skip all the ASIP and just get right to the point. In thinking on this, I am almost instinctually reacting to the underlying technology UX – how I react to texts and how one engages with it. Starting with a Hi, then waiting for more small talk seems painfully wrong in this exchange, and I automatically interact accordingly.

So, my friends, do you have similar behavioral oddities? Why do you think you have them? And if not, why? I’d love to hear from you all on this, it seemed interesting to me that without a conscious thought on this, I clearly have established patterns. Looking forward to hearing from you.

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