ecm solutions

Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

Continue reading

Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

Continue reading

Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

Continue reading

For Adaptive Case Management, The Winners Are…

The rise of the Digital Business has heightened the value of adaptive case management (ACM), leading to new use cases that take advantage of ACM’s ability to help organizations aggregate content and focus on customer engagement. The Workflow Management Coalition (WfMC) and BPM.com recognize excellence in adaptive case management with an annual award ceremony every […]

Continue reading

IBM Daeja ViewONE Virtual: Do More with your Documents

The most recent version of IBM Daeja ViewONE Virtual (5.0.1) released in July 2017 signified an historic moment in the development of the versatile zero-footprint document viewing solution – it is the first version that allows end users to edit documents. Using the built-in document builder functionality, it is now possible to cut, copy and […]

Continue reading

55 images. 5 seconds. Get smarter with cognitive capture.

55 images.  5 seconds. Can you tell what they are? Variance is the current problem in processing documents.  If your Vendor, Customer, or Government owns the document, but you have to process it, you have a variance problem.  You can’t control how information is given to you, which means you have a knowledge worker training […]

Continue reading

Part 2: Put Context around Critical Documents with IBM Datacap and Blue Prism RPA

In Part 1 of this blog series, I took a look at the perplexity that is process change – specifically, RPA, IBM Datacap OCR, and the need to build processes that can empower an organizations business units, while at the same time exhibiting a return on investment (ROI). Also, I outlined some key considerations when […]

Continue reading

And for Case Management excellence, the winner is…

On July 19th, the Workflow Management Coalition (WfMC) will host a webinar and share best practice use cases from finalists for the 2017 Global Awards for Excellence in Case Management. I’m delighted to report that our IBM clients and IBM Business Partners keep rising to the top as thought leaders and are named award finalists. […]

Continue reading

Making the Case for Modernization that Works for You

If you work in the complex world of case management like me, you know that digital business relies on how well you work with your content and analyze it…to bring life to customer scenarios, take next best actions and efficiently get the right information to the people who need it. I’m excited and motivated by […]

Continue reading

What Has ECM Done for You Lately? Putting Enterprise Content Management to Work

With all the hubbub about whether ECM is “dead,” as Gartner claimed recently, or whether it should be called “Business Content Services” or “Transactional Content Services,” as Forrester insists, or maybe it’s really “Intelligent Information Management,” which is AIIM’s position, the debate about what to call the ECM category underscores the fact that most people […]

Continue reading

Cognitive Capture: Apply the Future, Now!

In IT, we are always looking for new and better alternatives. We are spending a lot of time and money in development to help ensure that we are better than the competition. I am asking myself more and more, should I tell the customer upfront that we are the best student in class? Do I […]

Continue reading

Improved, modern user experience right at your fingertips with IBM Content Navigator

People in the Northern hemisphere who were out enjoying summer vacation may have missed the announcement about the new functionality and improved, modern user experience that was just released in IBM Content Navigator 3.0.1! The first thing you will notice in version 3.0.1 is the brand new look and feel.  My customers like the modern […]

Continue reading