document capture

Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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55 images. 5 seconds. Get smarter with cognitive capture.

55 images.  5 seconds. Can you tell what they are? Variance is the current problem in processing documents.  If your Vendor, Customer, or Government owns the document, but you have to process it, you have a variance problem.  You can’t control how information is given to you, which means you have a knowledge worker training […]

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Part 2: Put Context around Critical Documents with IBM Datacap and Blue Prism RPA

In Part 1 of this blog series, I took a look at the perplexity that is process change – specifically, RPA, IBM Datacap OCR, and the need to build processes that can empower an organizations business units, while at the same time exhibiting a return on investment (ROI). Also, I outlined some key considerations when […]

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What Has ECM Done for You Lately? Putting Enterprise Content Management to Work

With all the hubbub about whether ECM is “dead,” as Gartner claimed recently, or whether it should be called “Business Content Services” or “Transactional Content Services,” as Forrester insists, or maybe it’s really “Intelligent Information Management,” which is AIIM’s position, the debate about what to call the ECM category underscores the fact that most people […]

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Cognitive Capture: Apply the Future, Now!

In IT, we are always looking for new and better alternatives. We are spending a lot of time and money in development to help ensure that we are better than the competition. I am asking myself more and more, should I tell the customer upfront that we are the best student in class? Do I […]

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Improved, modern user experience right at your fingertips with IBM Content Navigator

People in the Northern hemisphere who were out enjoying summer vacation may have missed the announcement about the new functionality and improved, modern user experience that was just released in IBM Content Navigator 3.0.1! The first thing you will notice in version 3.0.1 is the brand new look and feel.  My customers like the modern […]

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Disrupting the status quo with cutting-edge data capture

Happy end of quarter everyone and welcome to the second half of 2017! Here in the US, Independence Day is right around the corner and I can’t help but think, doesn’t time fly? Like it was yesterday, I remember our offering and development teams sitting down with IBM clients back in 2016 and charting the […]

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Making Intelligent Capture Cognitive

For years now, we’ve all been quoting the same Price Waterhouse Coopers study that says that 80% of data is unstructured. I never read the original study and you probably didn’t either, but you’ll be hard pressed to find anyone to disagree with it.  More importantly, everyone agrees that unstructured data is important. It contains […]

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Empowering Business Processes using RPA with IBM Datacap

PART 1: Introduction In your organization, it might be time to re-visit those business processes that may have been created some time ago, using technologies that were then available. Process automation or re-automation tools and techniques change. So where do you start? What technologies should one look at and lastly how do you get the […]

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Take a Summer Break for an IBM Content 2017 Update

It’s hard to believe we are half way thru 2017 already and the summer months are upon us.  As we have reached our “Half Time,” it’s a good opportunity to take a breather, reflect on our progress thus far and refresh ourselves with summer vacations and barbecues. You may have heard about the IBM Content […]

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Content is where Knowledge Lives

There we were, packed into a meeting room at the InterContinental Hotel Times Square, listening to a highly entertaining customer panel moderated by John Mancini, Chief Evangelist of AIIM (Association for Information and Image Management).  John had kicked off the panel discussion focused on Best Practices in ECM with a list of the challenges faced […]

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Capture some Insight. Datacap at IBM Content 2017.

I’ve been working extensively with the Product and Sales teams around planning our IBM Datacap workshops at the IBM Content 2017 events coming up in multiple cities. Attendees will learn how Datacap streamlines the capture, recognition, and classification of business documents and quickly and accurately extracts important information from those documents for use by business […]

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