BPM and Case Management Global Summit: Driving Customer Obsession and Time to Value through Advanced Case Management

I attended the BPM and Case Global Summit held in Washington DC from June 22 – 24th. The conference was put on by BPM.com and featured several keynote speakers (including Clay Richardson from Forrester), as well as two full days of breakout sessions. The event covered both BPM and Case Management, but it was clear […]

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The Changing Dynamics of Payments

If you thought ISO20022 is not meant for you, you are not alone! Awareness outside the countries that have adopted it is limited. Does that mean that it is ok to go on ignoring it? The reality is that the ISO200222 wave is catching up. There are 74 different projects monitored by ISO20022.Org, across different […]

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New IBM Case Manager Mobile and IBM Datacap Mobile Releases

We are proud to announce the release of the next-generation mobile apps for Case Manager and Datacap for Apple’s iOS and Google’s Android OS. With these two new mobile apps, IBM helps organizations improve their workforce productivity by providing them the mobile tools they need – anytime, anywhere, and any place. IBM Case Manager Mobile […]

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Important Innovations in the Cloud

IBM Content Manager OnDemand on Cloud is an Enabling Platform to Improve Performance “The Cloud” is a popular buzzword today, but it’s more than just the latest technological catchphrase. Cloud computing is a fundamental shift in information technology that is changing the way we do business. In the simplest terms, cloud computing means storing and […]

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A Customer Story – Shaping a Better Customer Experience in the Insurance Industry

As I mentioned in my previous blog post, the insurance industry is quickly changing. Focus and the power of choice have shifted to the customer and insurers have to work harder to satisfy and retain these customers. One insurance agency that quickly realized that their customers were expecting faster, more personalized service was the Great […]

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Why Case Management is a good fit for insurance claims

What are the challenges that organizations face when processing claims? Very often it is the very nature and structure of a claim the make a simple answer difficult… because the unpredictability and variations that can be found in claims are often the biggest challenges. I am going to examine why a Claim is one of […]

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Don’t Get Caught Playing Catch-Up: Stay Up-to-Date with Advances in Insurance Case Management

The insurance industry is changing. I don’t just mean that the industry’s approaches are changing by introducing new spokespeople or investing in Super Bowl commercials. The industry is changing because the customer is changing. As newer generations of workers are seeking insurance coverage, they’re demanding more flexibility, technology, and commitment to their experience. Is the […]

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