Fixing the Holes In The Safety Net

Once, I lived on food stamps. I was in college full time in the mid 1970s, working a part time job. There wasn’t much left over after the rent was paid, and a friend pointed out that I should try what the other poor kids in school did – apply for food stamps. I went […]

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Making the Case for Case in Courts

Following up on my recent post about the recent BPM and Case Management Global Summit, I wanted to share another story about an award-winning solution that leverages advanced case management to improve the way work gets done. The Texas Office of the Attorney General, Legal Division recently won the WfMC Award for excellence in case […]

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Solution Vision

Since the foundation of the IBM Design Studio in 2013, IBM has placed a new focus on user experience and product usability. As part of this initiative, our Information Lifecycle Governance (ILG) team put together a plan to revitalize its product portfolio and was selected as one of the Design Studio’s Hallmark projects. As such, […]

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Reduce the number of content reviews and rework to produce higher-quality results faster with IBM ECM

How many times you thought you needed a simultaneous collaborative editing of word processing, spreadsheet, and presentation documents in real time? Frustrated by the delays of a serial editing process or the time wasted merging in multiple changes to the same draft, wishing there was a more productive solution? We are talking about an online […]

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I Sleep Tonight With Advanced Case Management

I live within 10 miles of the Indian Point nuclear plant, which powers New York City. Anyone within 10 miles of Indian Point is in the EPZ (Emergency Planning Zone). As a result, three houses up the street is a tall pole with a strange cluster of speakers on top, which is part of an […]

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BPM and Case Management Global Summit: Driving Customer Obsession and Time to Value through Advanced Case Management

I attended the BPM and Case Global Summit held in Washington DC from June 22 – 24th. The conference was put on by BPM.com and featured several keynote speakers (including Clay Richardson from Forrester), as well as two full days of breakout sessions. The event covered both BPM and Case Management, but it was clear […]

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The Changing Dynamics of Payments

If you thought ISO20022 is not meant for you, you are not alone! Awareness outside the countries that have adopted it is limited. Does that mean that it is ok to go on ignoring it? The reality is that the ISO200222 wave is catching up. There are 74 different projects monitored by ISO20022.Org, across different […]

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New IBM Case Manager Mobile and IBM Datacap Mobile Releases

We are proud to announce the release of the next-generation mobile apps for Case Manager and Datacap for Apple’s iOS and Google’s Android OS. With these two new mobile apps, IBM helps organizations improve their workforce productivity by providing them the mobile tools they need – anytime, anywhere, and any place. IBM Case Manager Mobile […]

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Important Innovations in the Cloud

IBM Content Manager OnDemand on Cloud is an Enabling Platform to Improve Performance “The Cloud” is a popular buzzword today, but it’s more than just the latest technological catchphrase. Cloud computing is a fundamental shift in information technology that is changing the way we do business. In the simplest terms, cloud computing means storing and […]

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A Customer Story – Shaping a Better Customer Experience in the Insurance Industry

As I mentioned in my previous blog post, the insurance industry is quickly changing. Focus and the power of choice have shifted to the customer and insurers have to work harder to satisfy and retain these customers. One insurance agency that quickly realized that their customers were expecting faster, more personalized service was the Great […]

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Why Case Management is a good fit for insurance claims

What are the challenges that organizations face when processing claims? Very often it is the very nature and structure of a claim the make a simple answer difficult… because the unpredictability and variations that can be found in claims are often the biggest challenges. I am going to examine why a Claim is one of […]

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Don’t Get Caught Playing Catch-Up: Stay Up-to-Date with Advances in Insurance Case Management

The insurance industry is changing. I don’t just mean that the industry’s approaches are changing by introducing new spokespeople or investing in Super Bowl commercials. The industry is changing because the customer is changing. As newer generations of workers are seeking insurance coverage, they’re demanding more flexibility, technology, and commitment to their experience. Is the […]

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