Enterprise Content Management

The Science of Expertise – Deliberate Learning and ECM at IBM Content 2017

It’s March Madness, with all its high flights of basketball prowess on display, which always takes me back to Ray Allen, the NBA’s most prolific three-point shooter of the past 20 years. I play in pick-up games whenever I can, and the long shot from behind the arc is my specialty, so of course, I […]

Content is Key for Building a Digital Business that Provides Exceptional Customer Experiences

The digital business is an imperative.  Companies can simply not compete moving forward without addressing digital transformation.  And it needs to be pervasive.  Across all processes, people, functions and information, or content.  It will reshape everything we do and every interaction we make, and it all starts with content. Business content is the conversation you […]

Can Analytics make us more Human? See at AIIM 2017.

Thomas Friedman, the New York Times writer, in his new book, “Thank You For Being Late,” focuses on the challenges of living in “the Age of Acceleration.” Moore’s Law has held steady for 50 years, doubling computer processing power every 18 months, and now Cloud, Mobile and Social Media have converged to create a “supernova […]

Building the Digital Business will enable Cognitive Insights

It’s certainly an exciting time to be in technology.  It’s hard to comprehend how fast things are changing today, and what will be possible in just a few short years.  Given we can now instrument pretty much anything and everything means that we can access new data that can provide cognitive insights for improving business […]

Conquering Content Chaos in the Era of Digital Transformation

We live in a world driven by digital content. In fact, we’re in the midst of the third wave of the Fourth Great Industrial Revolution. The first wave brought the digital consumer, who expects interactive and personalized experiences.  The digital enterprise drove the second wave, with companies leveraging social media, mobile, and analytics to decrease […]

Reflecting on the 3 Dimensions of Enterprise Content Management

I can’t believe we are already at the end of 2016.  It’s crazy how fast time flies.  As we approach a new year, many of us take some time to reflect on the past year and think about our personal goals and priorities for the upcoming year.  But it’s not just a time for personal […]

Automated Role-based Redaction Reduces Risk and Streamlines Data Security

As cognition makes its way into cars, devices, buildings, business processes and more, securing all transactions and sensitive data is even more essential to ensure trust in our systems of commerce and to reduce risk to every party involved. Business content often contains Personally Identifiable Information (PII) like social security numbers and credit card numbers, […]

Insurance in 2020: Fast Track your Content Management Roadmap with Cloud Services

Last week, Forrester and IPD hosted a webinar where they spoke to how Cloud was impacting the Insurance industry.  If you missed this webcast, be sure to catch the replay.  Cheryl McKinnon, Principal Analyst Serving Enterprise Architecture Professionals at Forrester Research, kicked off the event by covering the trends, challenges, and recommended practices for managing […]

Bank rekindles its Customer Engagement with IBM ECM

I have always enjoyed reading books and customer engagement. As a child, I often had fantastical thoughts on how nice it would be if my book could help me with meanings of new words, or even mark interesting phrases for future referencing. For that matter, read a book without breaking its spine while comfortably tucked […]

Manage the content lifecycle, improve efficiency and reduce costs

Depending on where you look, between 80% to more than 90% of corporate data is unstructured. The explosion of business, social and other user generated content continues to generate an influx of unstructured data that makes previous information volumes seem like a slow trickle in comparison. It is widely known that per Terabyte storage costs […]

It’s not rainy, but it sure is cloudy.

I just got back from the IBM World of Watson event in Las Vegas.  Maybe I’ll write another blog soon about that experience because it was such a great event and it was so fun to hear our Chairman and CEO, Ginni Rometty, speak in the brand new T-Mobile arena.   But I digress….the reason I […]

IBM World of Watson – Wednesday

Wednesday was the big day – Ginni Rometty gave a keynote presentation early Wednesday afternoon. Her presence is so tied with Watson and having the opportunity to listen to her speak was simply amazing. Her keynote started out by outlining that while we were at a conference titled IBM World of Watson, in reality, we’re […]