Case Management

Case management enables decision makers to assemble, analyze, act on and archive content for improved business outcomes. It makes it possible to gain value from the wealth of information in documents, data, video, audio and social media. Case management solutions from IBM can help your organization make content processes consistent across business divisions and give decision makers the control and insight they need to resolve cases more effectively. This helps verify access to vital information that leads to better-informed decisions. Through Case Management, organizations can create exceptional customer engagements with a complete view of customer interactions across your channels. It also allows businesses to work directly with the customer and take the office into the field. Field-workers can surface the right content and actions in order to make the right decisions. As your business grows, the solutions can help avoid loss or disruption to your organization's operations and services through incident management.

Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

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For Adaptive Case Management, The Winners Are…

The rise of the Digital Business has heightened the value of adaptive case management (ACM), leading to new use cases that take advantage of ACM’s ability to help organizations aggregate content and focus on customer engagement. The Workflow Management Coalition (WfMC) and BPM.com recognize excellence in adaptive case management with an annual award ceremony every […]

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And for Case Management excellence, the winner is…

On July 19th, the Workflow Management Coalition (WfMC) will host a webinar and share best practice use cases from finalists for the 2017 Global Awards for Excellence in Case Management. I’m delighted to report that our IBM clients and IBM Business Partners keep rising to the top as thought leaders and are named award finalists. […]

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Making the Case for Modernization that Works for You

If you work in the complex world of case management like me, you know that digital business relies on how well you work with your content and analyze it…to bring life to customer scenarios, take next best actions and efficiently get the right information to the people who need it. I’m excited and motivated by […]

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IBM Named a Leader in Gartner MQ for Case Management (Again)

I wrote last month about our latest release of IBM Case Manager 5.3.  The latest release is just another reason why IBM Case Manager is consistently listed as a leader in various analyst reports. While I’m not surprised, I’m pleased to see that yet again that leading analyst firm, Gartner, has recognized IBM Case Manager […]

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Introducing IBM Case Manager 5.3

For as long as I’ve worked in technology, speed has been touted as a great benefit.  We’ve all heard the phrase, “Speed is the new currency,” but it feels like that really is the case right now.  We are living in a vastly different time than just a few short years ago.  The pace of […]

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A new world awaits: Case Management @ World of Watson

A new world awaits all those who attend World of Watson 2016. World of Watson, or WoW, takes place in Las Vegas from October 24th-27th and remains IBM’s signature data and analytics conference.  The good news? There’s still time to register – which you can do here. As we highlighted in a previous post, IBM […]

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Road map for delivering superior customer experiences

A lot of my work lately has been focused on the upcoming IBM Insight at World of Watson event (October 24 – 27 in Las Vegas).  It’s going to be fun to see how different this will be from past events, as we make Cognitive a cornerstone of the conference.  That got me thinking about […]

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Cloud is ubiquitous. Even my mom knows.

Cloud is ubiquitous.  Even my mom knows. My mom asked me today if my job at IBM “is in the cloud.”  She doesn’t understand cloud computing or how it has dramatically changed our world in a few short years.  And she certainly doesn’t understand what it means for content management solutions, but she knows it’s […]

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Digitization, Business Transformation and the Cloud

Under pressure to digitalize business processes, leading middle-market firms are deploying digital initiatives in an effort to outrun present and future competitors. These initiatives include converting manual, paper-based or offline business processes to online, computer-supported processes that facilitate content collaboration, document approval workflow, and seamless content integration. But, transforming offerings and supporting systems and methods […]

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Increase Business Agility with IBM Case Manager and Box

I’m sure you have heard about the IBM and Box partnership that was announced last year.  Our strategic partnership with Box brings secure content collaboration to our IBM ECM portfolio, including Content Navigator, Datacap, Case Manager and Stored IQ.  Now that we have over a year of working together, the Box and IBM Partnership is […]

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WfMC Awards for Global Excellence in Case Management Winners

It’s always nice to be surrounded by people who get you. My teammates and I? Well, we’re case management people. And we recently made the journey to enjoy the company of our people. At the end of June, the IBM case management team participated in the 3rd annual BPM & Case Management Global Summit in […]

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