Kevin Craine

Cognitive capture for Banks and Insurance Firms

Despite the increasing digitization of business today, most organizations and many key business processes are still awash in paper. And nowhere is the burden of paper felt more significantly than in the banking and insurance industries. At the same time, an ever-growing amount of digital content is part of the modern information mix. For banks […]

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Building a Shared Content Foundation

The nature of Enterprise Content Management is evolving. A number of important disruptors are changing the very idea of what enterprise content is, where it should flow to and from, and how it should be managed. Nearly two thirds of American adults use a smartphone and mobile computing grew by over 80% just last year […]

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Cognitive capture

Providing More Insight, Not Just More Content It’s no secret that information drives today’s organizations. But leveraging that information in ways that make a difference can be a challenge. One reason is the sheer volume of information that we must manage. According to IBM, we create 2.5 quintillion bytes of data every day —so much […]

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Don’t Keep Your Most Important Asset on Hold

Three Ways to Boost Customer Experience in Telecom Every business needs to ensure that customers are happy and keep coming back for more. If your service is slow, your customer engagements are impersonal, or you are generally seen as behind the times, it’s easy to start losing customers to the competition. High consumer expectations, the […]

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The changing landscape of ECM

The landscape of the Enterprise Content Management industry is changing. Once regarded as a world consisting only of scanners, documents and specialized databases, a next generation ECM tools and solutions includes more expansive capabilities that go beyond the confines of process-specific applications to perform as a broader platform for operational improvement. Indeed, organizations of all […]

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Making the Move to Mobile Capture

ECM Executive Report with Kevin Craine Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. The ability to capture document images and upload them on the fly – using a smartphone or a tablet – is a natural […]

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Next Generation ECM Tools Work to Boost Customer Engagement

Next Generation ECM Tools Work to Boost Customer Engagement Much of the focus on business today is on acquiring new customers, but did you know that it costs 6-7 times more to land a new customer than it does to sell to an existing one? Your current customers are more profitable too; a repeat customer […]

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Putting the “E” in Enterprise Content Management

Putting the “E” in Enterprise Content Management Organizations around the world use Enterprise Content Management systems to improve the cost, performance and efficiency of essential operations. Since the inception of ECM technology nearly 30 years ago, companies from all industries and markets have adopted the tools to remove the burden of paper, digitize the workflow, […]

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Important Innovations in the Cloud

IBM Content Manager OnDemand on Cloud is an Enabling Platform to Improve Performance “The Cloud” is a popular buzzword today, but it’s more than just the latest technological catchphrase. Cloud computing is a fundamental shift in information technology that is changing the way we do business. In the simplest terms, cloud computing means storing and […]

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