Case Management

IBM Named a Leader in Gartner MQ for Case Management (Again)

Share this post:

I wrote last month about our latest release of IBM Case Manager 5.3.  The latest release is just another reason why IBM Case Manager is consistently listed as a leader in various analyst reports. While I’m not surprised, I’m pleased to see that yet again that leading analyst firm, Gartner, has recognized IBM Case Manager as a leader in their MQ for BPM-Platform-Based Case Management Frameworks. The report was published back in October, evaluating 13 vendors and their Case Management solutions.

Arrows Leadership Concept on ChalkboardGartner cites IBM’s breadth of functions, partner ecosystem and mature platform as strengths for IBM Case Manager. In addition, our integration of cognitive capabilities like IBM Cognos Analytics and IBM Datacap were highlighted as key advantages.  While not everybody, and certainly not all vendors, have fully embraced cognitive capabilities for their content solutions, adding cognitive capabilities to case management solutions improves case outcomes.  Cognitive content solutions provide additional insights that help streamline cases and provide deep insights for knowledge workers to make better decisions and ultimately improving business outcomes.

If you are considering a Case Management solution, then you should take a look at Gartner’s most recent MQ.  It will give you a good idea of the major players and solutions in this space, as well as provide valuable 3rd party insights on both vendors and solutions.

Read the Gartner Magic Quadrant for BPM Platform-Based Case Management Frameworks to learn more!


Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Case Management Stories

Your documents + AI equal world domination

I’m a movie buff and any movie that deals with machines, technology and artificial intelligence eventually taking over the world has got me hooked. While world domination by machines that can learn is not a matter of immediate concern, it still gets some folks nervous. On the other hand, what gets me excited about it […]

Continue reading

The Digital Insurer Connects Content, Process and People

I have a friend who had a minor car accident on a Saturday night. She’s fine, but the car rolled over and looked pretty bad. When she got home, she went online and started the claim process. On Sunday, the insurance company sent a tow truck to pick up her car and take it to […]

Continue reading

It’s Time for IBM Datacap Design

It is no secret that IBM Datacap is a robust and highly powerful imaging platform. Using Datacap, one is able to build just about any imaging application imaginable. This can be anything from the simplest of straight forward form capture solutions to the more complex AP, sales orders, medical claims and EOB’s (Explanation of Benefits […]

Continue reading