Gartner Says ECM is Reinventing Itself for the Digital Workplace

For the past year or two, the smart guys within the $6 Billion industry known as Enterprise Content Management, or ECM, have been aware that things are changing – paper is dwindling (finally!), new forms of content such as video, audio and social media are on the rise, and new technologies (i.e. Cloud, Mobile and […]

Gain Cognitive Insights and Build Scalable Cognitive Solution with the new IBM Watson Explorer

Imagine if you could ask questions with the ease of natural language and discover insights from ALL the data in your organization without worrying about different data formats. What if you could also reveal deep insights from your data without spending hours wrangling the data! How much more productive would you be if you could […]

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IBM® Content Manager OnDemand® helps improves Customer Experience

From their phones, watches, tablets, and PCs, your customers demand consistent communications. They demand that their personal information is both secure, yet always available to support their customer experiences. They demand simple experiences without redundant questions or data entry. They demand that you correct the fat finger data entry errors they didn’t notice. They demand […]

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Top 5 security questions CIOs should ask before choosing an enterprise search solution

Enterprise search and content analytics have become essential for any company’s success, across industries, and especially which there is high-level of customer interaction. Users must be able to find and understand the information they need, when they need it, at the scale and speed global enterprises needs, all while maintaining security and reliability. Internal and […]

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Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

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How Honda is using Cognitive Search to drive real changes in quality assurance

Today, unstructured information represents more than 90% of the information within organizations. This IDC Case Study estimates that the digital universe will grow 40% per year over the next decade and, by 2020 it will reach an astounding 44ZB or 44 trillion gigabytes. Most of the unstructured information exists in the form of patent filings, […]

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Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

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How content analytics helps manufacturers improve product safety and save lives

Manufacturing problems can have a serious impact on businesses. This is especially true when these problems manifest themselves as product safety issues causing injury, or even death. Whether it’s a car or a children’s toy or an advanced medical device, product safety issues don’t just result in negative publicity about your products and services, it […]

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5 ways to turn data into insights and revenue with content analytics

More than 30% of all companies are expected to pursue data management, advanced analytics and cognitive computing to stay competitive and drive revenue. But except for a handful of leaders (like LinkedIn, Netflix, Nordstrom, Target and Verizon), most companies are still struggling to close the gap between data collection, insights and action. Experts predict a daunting […]

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For Adaptive Case Management, The Winners Are…

The rise of the Digital Business has heightened the value of adaptive case management (ACM), leading to new use cases that take advantage of ACM’s ability to help organizations aggregate content and focus on customer engagement. The Workflow Management Coalition (WfMC) and BPM.com recognize excellence in adaptive case management with an annual award ceremony every […]

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IBM Daeja ViewONE Virtual: Do More with your Documents

The most recent version of IBM Daeja ViewONE Virtual (5.0.1) released in July 2017 signified an historic moment in the development of the versatile zero-footprint document viewing solution – it is the first version that allows end users to edit documents. Using the built-in document builder functionality, it is now possible to cut, copy and […]

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55 images. 5 seconds. Get smarter with cognitive capture.

55 images.  5 seconds. Can you tell what they are? Variance is the current problem in processing documents.  If your Vendor, Customer, or Government owns the document, but you have to process it, you have a variance problem.  You can’t control how information is given to you, which means you have a knowledge worker training […]

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