Gartner Says ECM is Reinventing Itself for the Digital Workplace

For the past year or two, the smart guys within the $6 Billion industry known as Enterprise Content Management, or ECM, have been aware that things are changing – paper is dwindling (finally!), new forms of content such as video, audio and social media are on the rise, and new technologies (i.e. Cloud, Mobile and […]

Your documents + AI equal world domination

I’m a movie buff and any movie that deals with machines, technology and artificial intelligence eventually taking over the world has got me hooked. While world domination by machines that can learn is not a matter of immediate concern, it still gets some folks nervous. On the other hand, what gets me excited about it […]

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The Digital Insurer Connects Content, Process and People

I have a friend who had a minor car accident on a Saturday night. She’s fine, but the car rolled over and looked pretty bad. When she got home, she went online and started the claim process. On Sunday, the insurance company sent a tow truck to pick up her car and take it to […]

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It’s Time for IBM Datacap Design

It is no secret that IBM Datacap is a robust and highly powerful imaging platform. Using Datacap, one is able to build just about any imaging application imaginable. This can be anything from the simplest of straight forward form capture solutions to the more complex AP, sales orders, medical claims and EOB’s (Explanation of Benefits […]

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ECM Is Still At Work: See the Proof in Your Industry

While the discussion around Content Services and Enterprise Content Management rages among analysts and industry insiders, the fact is that IBM’s content management solution portfolio still provides the broadest set of capabilities to capture, govern, and analyze content and build digital business applications.  No matter what you choose to call it, IBM is ready with […]

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IBM Content 2017: A can’t miss date in Paris on October 17

After successful event dates across the US and Europe, IBM Content 2017 is now coming to France! This event in Paris will bring you the best use cases and the latest content capabilities of IBM Enterprise Content Management solutions. ECM continues to evolve as organizations, the economy, requirements and uses change: process dematerialization, mobility, regulatory […]

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Cognitive Capture Digitizes Global Trade

Baking the Cake Those that have been reading along for the last year will recognize the ingredients behind this particularly sweet, success story around cognitive capture. We also got showcased on Business Insider. Intelligent Cognitive Capture Blog – June 22 In the June 22 blog, we asked you to keep your eyes open because IBM […]

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Gain Cognitive Insights and Build Scalable Cognitive Solution with the new IBM Watson Explorer

Imagine if you could ask questions with the ease of natural language and discover insights from ALL the data in your organization without worrying about different data formats. What if you could also reveal deep insights from your data without spending hours wrangling the data! How much more productive would you be if you could […]

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IBM® Content Manager OnDemand® helps improves Customer Experience

From their phones, watches, tablets, and PCs, your customers demand consistent communications. They demand that their personal information is both secure, yet always available to support their customer experiences. They demand simple experiences without redundant questions or data entry. They demand that you correct the fat finger data entry errors they didn’t notice. They demand […]

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Top 5 security questions CIOs should ask before choosing an enterprise search solution

Enterprise search and content analytics have become essential for any company’s success, across industries, and especially which there is high-level of customer interaction. Users must be able to find and understand the information they need, when they need it, at the scale and speed global enterprises needs, all while maintaining security and reliability. Internal and […]

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Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

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How Honda is using Cognitive Search to drive real changes in quality assurance

Today, unstructured information represents more than 90% of the information within organizations. This IDC Case Study estimates that the digital universe will grow 40% per year over the next decade and, by 2020 it will reach an astounding 44ZB or 44 trillion gigabytes. Most of the unstructured information exists in the form of patent filings, […]

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Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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