Digital Reinvention

Transform CX with AI: Being Personal, Seamless & Relevant

Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups surveys, and collect feedback from customer service reps. Eventually, all this information will reveal what customers think and feel. But […]

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Automation for the Digital Workplace

Scenario 1: You’ve been on a vacation, and it’s been a great time. It’s one of those holidays where you decided to leave your laptop behind and disconnect the email service from your handheld device as well. What’s that? You say it sounds utopian?!!   But let’s just hold on to the thought for a […]

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Are you ready for Digital Transformation?

2021 CEO Study: Find your essential

How to thrive in a post-pandemic reality?

2021 CEO Study

Explore key insights from global CEOs.

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Chatbots – A new opportunity

  As each new year begins, so do a flurry of articles predicting trends and technologies for the year. I recently read articles on the state of affairs for chatbots and trends in 2018. What is really starting to excite me is what the magazines and blogs are not talking about.  Most of the discussions on […]

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Virtual solutions: Driving immersive experiences and business outcomes

1990-2000, the decade of internet evolution, 2007 onwards was the rise of cloud, mobility, cognitive & analytics, 2016 and beyond, Augmented reality (AR) & Virtual Reality (VR) solutions are picking pace and are proving to be the next dimension in digital reinvention. The extended reality platform, which merges AR and VR technologies to drive customer […]

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Moment of Truth – SaaS is on us! but what to look for in your vendor…

What is Software as a service (SasS) – It is a cloud-based application accessed through the web or an API. It helps clients stay ahead of competition through cognitive analytics, innovative business processes, and better customer experiences. The moment of truth is most definitely, Software as a service. With organizations leveraging digital technologies to help […]

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Digital Transformation an opportunity or forced change?

We have reached a critical moment in the age of Digital Transformation: From 1960’s to 90’s we digitized the back office From the 90’s to 2010 was the internet era – we digitized commerce and communication Since 2010 we are now completing the final leg of digitization where we are digitizing everything physical. This is […]

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From Explainable AI to Rational AI

A global Television company recently launched a TV set with ‘Artificial Intelligence.’ Another consumer durable major has just launched an ‘AI powered’ washer. The same company has also launched an AI powered refrigerator, and an Intelligent Air-Conditioner last month. Companies across the globe are coming out with products and services tagged with ‘AI’. AI to […]

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IBM at ET Auto Connected Vehicle Conclave 2018 – What does the future hold?

Today’s automotive consumers expect seamless, customized auto experiences. As their personal mobility expectations grow, they are turning to companies that offer mobile apps to help them with tasks such as dealing with traffic, parking or simply getting from place to place.Having direct access to customers through a digital platform with a diverse product and service […]

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Paul Allen, IBM and MS-DOS; How the alliance set the course of Personal Computing

Paul Allen is no more. Allen was more of a visionary, and less of a businessman. He could visualise the future of technology, ahead of most his peers. He could foresee that computers would change the world in the immediate future. Bill Gates remembers that as early as in Seventies Allen was able to predict […]

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Digital Destiny of Automotive Industry

I was sitting in the car on my way to office, being peak hours, the road ahead was full of vehicles. I was obviously sitting helpless. To make good use of my time, I started mentally running through my days’ task. I then remembered that I had a deadline, among many others, from my daughter, […]

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