Chatbots – A new opportunity

  As each new year begins, so do a flurry of articles predicting trends and technologies for the year. I recently read articles on the state of affairs for chatbots and trends in 2018. What is really starting to excite me is what the magazines and blogs are not talking about.  Most of the discussions on […]

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Are you in the market for AI.?

I started my journey in cognitive and artificial intelligence (A.I.) technologies back in 2013. As one of the first product managers for IBM Watson, I had identified customer self-service as a go-to-market opportunity and the Watson team launched one of the first A.I. self-service virtual agent technologies, Watson Engagement Advisor. Since those early days, I have […]

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