NRF 2017

NRF 2017: 5 Commerce Innovations from Retail’s Big Show

It’s always a lot to take in, and this year, NRF 2017 provided more strategic business fodder than ever. At the end of each day, I found myself trying to sort out what I’d heard and seen, processing all the commerce innovations at various stages of maturity in today’s retail landscape. This year, 33,500 attendees […]

Customer Engagement: Do It Well or Die

(Ok, I live in New Hampshire, so the blog title is an outgrowth of my DNA.) As a Gen Xer, I’ve been amazed to watch how commerce has changed over the years. When I was younger, prior to the commercial evolution from ARPANET to the Internet, I’d go to a store and hope they had […]

Millennials and Real-time Store Inventory, the “It” Moment of the Next Refresh Cycle

Never in recent memory has a demographic shift in buying power been as technologically significant as the hand off from Baby Boomers to Millennials. Millennials are now the nation’s largest living generation (75.4 million vs. 74.9 million Baby Boomers per 2016 census) and possess a purchasing power that is primed to explode. While I see […]

Leveraging Collective Knowledge to Create Personalized Experiences

A Harvard Business Review (HBR) report says that around 72% of companies believe that digital disruption will affect their business. One of the major reasons for this disruption is that more consumers are adapting to technology innovations enabling them to make quick, informed decisions. With easy access to information, consumer expectations are on the rise. […]

What Does Commerce in the Cognitive Era Look Like? Find out at NRF 2017

Delivering the right customer experience at the right time and place is the new disruptor. Customer expectations continue to increase as new technologies present innovative ways to engage. Have you thought about how you are going to deliver the “best experience” that your customers are demanding in 2017? One good way to find out about […]

Embracing Cognitive: Be More Relevant to Consumers (Tweet Chat)

Megatrends are driving change in major and emerging markets around the world. Everyone is engaged and always on, and discriminating consumers are in control — choosing based on their last “best” experience. Will they choose your brand? In this era of disruption, there are few barriers to new entrants. Lines are blurred as industries converge […]

Online Merchandisers Received Some Much Needed Help This Holiday Season

Santa’s task of delivering presents to over a half a billion kids around the world on a single night is daunting at best, but we all know how he’s able to pull it off. After all, his army of elves and fleet of magic reindeer are the best kept secret around.  What you probably don’t […]

IBM Pay Solution and NRF 2017

IBM has always been at the forefront of the technology that drives retail revolutions. We were there when we added the magnetic stripe to a plastic card in the 1960s, we were there when we introduced the bar code in the 1970s, and again with the desktop-based point of sale system in the 1980s. We […]

Digital Commerce Success in 2017: Out with the Old, in with the New!

For many, the holiday season is a time of reflection, both from a personal and professional standpoint. I won’t get too deep into politics and pop culture, but can’t reflect on 2016 without thinking about the 2016 US presidential election and the Chicago Cub’s finally winning the world series after 108 years. In my professional […]

Retail Nirvana Is within Reach

Being a retail marketer isn’t easy! There is a constant flow of new products and different brands to entice shoppers with the latest trend. No basking in the glory of a good Q4 – with the busy holiday season behind you, there’s no time to rest if you want to deliver an impactful Q1. Consumers […]

Omni-Channel Visibility and the Quest for Weird

I currently live in a relatively small town — the 138th largest city in the US to give you an idea. I spent most of my life in the 15th largest city in the US, so it’s been a bit of an adjustment. Particularly when it comes to how I shop. There’s a big push […]

Real-Time Retail Needs Real-Time Competitive Intelligence

With Black Friday and Cyber Monday still fresh in our minds and only a few weeks left in the holiday season, it’s time to reflect on the difference that real-time competitive intelligence can make to a retailer’s fortune. Here are three takeaways from this year’s holiday shopping season: Pricing in time – Retailer use of […]