The state of EDI and B2B integration for many organizations still poses a challenge as they struggle to effectively extend their internal business processes with their community of partners, suppliers, and customers. We know this, because we’ve been listening to you.
Based on research conducted by Vanson Bourne on behalf of IBM, 87% of global companies believe their business community is critical to their success; however, what’s more telling is the fact that 76% do not believe they collaborate with that business community effectively. That’s a compelling gap, and one that companies should not sit back and ignore.
So what is holding these organizations back? The issue, at large, is a combination of the myriad of global legacy and manual processes coupled with the ever-growing complexity of that partner community.
Did you know…for transactions (invoices, POs, etc.) with customers, suppliers, and partners…
78% rely on email
53% rely on mail/fax
50% rely on phone (call centers)
How automated are your B2B processes with your business community? Chances are you have some automation, but, like the study respondents, you may be relying on email, fax, or call centers. Can you efficiently deliver products and services to your customers if the lifeblood (that transactional data) relies on outdated technologies or error-prone manual processes?
Take a look at these country-specific infographics to learn more about the benefits of automation.