April 27, 2017

Those Who Cannot Remember the Past …

… are condemned to repeat it. ~ George Santayana AI, Back to the Future: All of us who work in, and are impacted by, AI should sear that quote into our collective memories. We will be living it for the foreseeable future. On April 9, 2017, United Airlines dragged passenger Dr. David Dao from an […]

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April 10, 2017

Our Cognitive Collaborative Transformation

While IBM Watson’s applications in the healthcare realm may have grabbed the early headlines for cognitive computing, it’s the technology’s ability to impact every aspect of business that’s making news these days. Collaboration is no exception, with cognitive promising to revolutionize the way we interact with our enterprise social platforms and each other. That potential […]

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March 16, 2017

The Most Crucial Future of Work AI Measure

For decades, I have studied the impact of technology on the future of work. In my 2001 book, Work 2.0, I found that the future of work would be driven by our ability to deliver MyWorkMyWay — tailored and deeply personalized info-flows and learning to each individual. Now, with AI, we are on the cusp […]

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March 9, 2017

The Future of AI, Revealed by Our Ancient Past

To successfully create the future, we must understand our past. Our ancient past, that’s hardwired into our DNA. Throughout human history, all of us and all our ancestors have used one communication structure to make sense of things, and to use that information to compel us into action: Storytelling. Two decades ago, I leveraged this […]

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January 9, 2017

Watson’s Baby Brain Is Changing Everything Faster Than We Think

As artificial intelligence and cognitive computing continue to advance, we’re still just on the cusp of understanding how fundamentally they’re changing everything about the way we work and live. Machine learning has been around for generations—but cognitive is a giant leap ahead. Machine learning is great for handling the type of knowledge work that would […]

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December 12, 2016

Artificial Intelligence and the Future of the Empathic Business

When my mother was dying 22 years ago, the hospital briefly lost track of her location. Its error cost my family 40 precious minutes that we could have spent with her at the end of her life. The culprit in this horrific situation was the hospital’s own hierarchy of processes and procedures that its workforce […]

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December 5, 2016

Why Cognitive Technology Is Crucial to a Good Employee Experience

Not long ago, I heard about an employee at a large organization who posted a complaint about company policy to an internal social network. Until very recently, that complaint might have accomplished little more than allowing this employee to vent to colleagues. Fortunately, this happened at a company powering its dashboard with cognitive technology, which […]

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October 19, 2016

The Democratization of AI

Cognitive computing—think of it as artificial intelligence that learns rather than is just programmed—is no longer a futuristic aspiration. From voice assistants to the supply chain to your social feeds, cognitive technology is a rapidly spreading reality. In fact, within the next two years alone, half of all consumers are expected to interact with cognitive […]

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