AI

IBM Watson Workspace is on Medium

September 11, 2018 | Collaborat​ion

Looking for the latest news and stories around IBM Watson Workspace? Check out our new blog on Medium, where you can learn about new features, tips and tricks, how-tos on building with Watson, collaboration and AI thought leadership, use-case stories, and more.     ...read more


Those Who Cannot Remember the Past …

April 27, 2017 | Cognitive, Customer Engagement

… are condemned to repeat it. ~ George Santayana AI, Back to the Future: All of us who work in, and are impacted by, AI should sear that quote into our collective memories. We will be living it for the foreseeable future. On April 9, 2017, United Airlines dragged passenger Dr. David Dao from an ...read more


Our Cognitive Collaborative Transformation

April 10, 2017 | Cognitive, Collaborat​ion

While IBM Watson’s applications in the healthcare realm may have grabbed the early headlines for cognitive computing, it’s the technology’s ability to impact every aspect of business that’s making news these days. Collaboration is no exception, with cognitive promising to revolutionize the way we interact with our enterprise social platforms and each other. That potential ...read more


The Most Crucial Future of Work AI Measure

March 16, 2017 | Cognitive

For decades, I have studied the impact of technology on the future of work. In my 2001 book, Work 2.0, I found that the future of work would be driven by our ability to deliver MyWorkMyWay — tailored and deeply personalized info-flows and learning to each individual. Now, with AI, we are on the cusp ...read more


The Future of AI, Revealed by Our Ancient Past

March 9, 2017 | Cognitive

To successfully create the future, we must understand our past. Our ancient past, that’s hardwired into our DNA. Throughout human history, all of us and all our ancestors have used one communication structure to make sense of things, and to use that information to compel us into action: Storytelling. Two decades ago, I leveraged this ...read more


Watson’s Baby Brain Is Changing Everything Faster Than We Think

January 9, 2017 | Cognitive

As artificial intelligence and cognitive computing continue to advance, we’re still just on the cusp of understanding how fundamentally they’re changing everything about the way we work and live. Machine learning has been around for generations—but cognitive is a giant leap ahead. Machine learning is great for handling the type of knowledge work that would ...read more


Artificial Intelligence and the Future of the Empathic Business

December 12, 2016 | Cognitive

When my mother was dying 22 years ago, the hospital briefly lost track of her location. Its error cost my family 40 precious minutes that we could have spent with her at the end of her life. The culprit in this horrific situation was the hospital’s own hierarchy of processes and procedures that its workforce ...read more


Why Cognitive Technology Is Crucial to a Good Employee Experience

December 5, 2016 | Cognitive, Employee Engagement

Not long ago, I heard about an employee at a large organization who posted a complaint about company policy to an internal social network. Until very recently, that complaint might have accomplished little more than allowing this employee to vent to colleagues. Fortunately, this happened at a company powering its dashboard with cognitive technology, which ...read more


The Democratization of AI

October 19, 2016 | Cognitive

Cognitive computing—think of it as artificial intelligence that learns rather than is just programmed—is no longer a futuristic aspiration. From voice assistants to the supply chain to your social feeds, cognitive technology is a rapidly spreading reality. In fact, within the next two years alone, half of all consumers are expected to interact with cognitive ...read more