Amplify Your Social Business Skills

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IBM Amplify 2016 is coming to the Tampa Convention Center in Florida next week, with the goal of helping you serve your customers where they live, work and play. Practitioners of social business know that reaching and engaging customers is crucial to the success of the organization. With that in mind, here are three sessions to help you build your skills and make the most of your conference.

For more information about IBM Amplify 2016, click here.

Engage Your Ecosystem to Drive Innovation (Session No. DBP-1851)
Tuesday, May 17, 10:15 AM – 11:15 AM, Room 13
Join Mac Guidera of IBM as he teaches you how to drive innovation by enabling your ecosystem—customers, partners, vendors, agencies, contractors, freelancers and others—to share ideas and collaborate without sacrificing security, privacy, or intellectual property. By empowering this extended network with social capabilities, you can improve your brand’s offerings and services and win loyal customers.

Optimizing Customer Experiences through Cognitive Collaboration (Session No. DBP-1852)
Tuesday, May 17, 11:30 AM – 12:30 PM, Room 3
IBMers Matt Holitza and Ethan Geyer explain how organizations are coping with disruption through continuous and careful focus on customer experience, market innovations and competitor moves. Doing so requires a closely connected and collaborative workforce. Learn how a single concept combining team chat, file sharing and third party tools, infused with the power of Watson, can empower teams to take action together.

Ignite Marketing Collaboration with a Little Help from IBM Watson (Session No. DBP-1853)
Tuesday, May 17,  2:00 PM – 3:00 PM, Room 11
Are you a bit worried about rapidly changing customer expectations and the general unpredictability of the market? Collaboration tools can help! Matt Holitza and Ethan Geyer take the stage again to tell how such solutions – especially when infused with IBM Watson team services – can enable teams to find and share expertise, ensure alignment across the org and maintain focus on the most important tasks.

Even if you’re not attending IBM Amplify 2016, there’s plenty to check out here both before and after the event next week.

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