service-management

Top five new enhancements in IBM Tivoli Monitoring 6.3

Everything you need to know about our latest innovations.

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Application modernization to IBM PureApplication System

A team of IBMers reviewed IBM PureApplication System internally and detail the benefits for those looking for a comprehensive solution.

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Service management in a cloud computing era

Usually the business and operational teams do not have a clear and accurate view of their IT assets. This is where service management comes in.

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How cloud computing will impact your job

Besides the traditional IT job roles that cloud will affect, it will also create some new opportunities, even for non-IT professionals.

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What is a cloud broker?

Cloud brokerage can support several service areas. This post explores the different ways cloud brokers are involved in the cloud services marketplace.

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Tivoli Service Automation Manager 7.2.2 makes life easier for cloud service providers

As mentioned by Marcela Adan in her blog post “Integrated service management for cloud: The heart of the IBM Cloud Service Provider Platform,” Tivoli Service Automation Manager (as part of IBM Service Delivery Manager) is the heart of the “manage” pillar of IBM Cloud Service Provider Platform. According to my personal experience, it is also the core of several IBM private and public cloud implementations all over the world.

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Clouduitability: Suitability assessment of applications in cloud

Clouduitability is derived from “Cloud Suitability”.

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Lessons learned: Usage and accounting for cloud

Shows how to view cloud offering rates and estimate charges with Tivoli Service Automation Usage and Accounting Extension.

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July #cloudchat Recap: How does cloud drive sustainability?

This month's #cloudchat focused on cloud and sustainability. Our featured panelists included analysts Stephen O'Donnell and Usman Sindhu, and IBMers Dave Bartlett and Bowman Hall. Join our next chat Aug. 9 from 4-5 p.m. ET!

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Forget the IT department — we need an SI department

However, it got me thinking – what if we applied the same kind of thinking to an IT service management (ITSM) model, what would the post-cloud world look like?

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A future historian tells us the path to cloud computing

Back in the 2000s, the cloud was first conceived as a pay-by-the-hour idea, and was born in the habit of borrowing computer resources and paying according to consumption.

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Service management for hybrid clouds with Cast Iron

One important aspect of hybrid clouds is to have a common service management platform. The ability to provision resources, monitor resources, synchronize LDAP directories, and govern and manage workload through a common interface is extremely valuable.

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