self-service

Benefits of a self-service environment in the cloud

Gerry lists the reasons he believes there will be more business-agile, self-service software implementations.

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How do we manage an infinite set of resources in a cloud?

In this blog, I look at cloud computing from a cloud service provider's perspective and share my thoughts on challenges related to capacity management.

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A storage cloud ahead of its time

IBM's private file storage cloud was originally conceived long before the widely accepted definition of “cloud computing” existed, well before cloud was even considered cool.

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February #cloudchat: Is customer service cloud’s Achilles heel?

The February #cloudchat will discuss customer service as cloud's Achilles heel, and will take place Feb. 14 from 4-5 p.m. ET on Twitter.

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From self-service to outsourced; a cloud migration

Would you trust the most critical aspects of your business and its reputation to a “do-it-yourself” (DIY) approach?

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Three reasons why an ATM is like a cloud

Wouldn’t it be great if your cloud was able to print or at least dispense cold-hard cash? In many ways it can, if implemented properly. I don’t have all the answers for you right now, but what I can say is that an ATM is similar to a cloud in many ways.

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Successful cloud service provider: Requirements (Part 1 of 2)

What are the requirements for a cloud provider to become successful, to manage effectively client expectation, ensure the required service level agreement, and at the same time manage a cloud environment?

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