IBM and Salesforce have announced an expansion of their cloud and AI partnership, a move which included Salesforce naming IBM a preferred cloud services provider. “Naming IBM as a Salesforce preferred cloud services provider demonstrates the power of the IBM Cloud to help companies fundamentally change the way they do business,” said Ginni Rometty, chairman, […]
IBM and Salesforce are pleased to discuss a variety of new technologies that will be instrumental in helping our customers with their business transformations. One of the most relevant advancements is in business process automation (BPA). If you’re unfamiliar with BPA, it’s worth taking a moment to describe what we mean. The goal of BPA […]
At Dreamforce 2017, IBM has been focusing on how to help every client make smarter decisions faster. The ability to access the right data, apply new insights and extract unique insights is what drives differentiated outcomes. But we are helping you take this capability one step further. The partnership between IBM and Salesforce provides an […]
New ways of engaging your customers, partners and employees are emerging within the domain of chat technologies. Imagine engaging customers in an automated fashion through technologies like SMS, Salesforce Live Message, Slack or other such interfaces and helping them check information, resolve problems or even order products. Three years ago, before the emergence of cognitive […]
Dreamforce 2017 is officially sold out. Everyone is heading to San Francisco in November. Now what? We’re glad you asked! This year, IBM is the top sponsor. That means we have tons of perks to pass on to you, plus a slew of sessions that will show you how to get the most from your […]
Artificial Intelligence (AI) is a big deal. IDC predicts widespread adoption of AI across multiple industries, with worldwide revenues increasing from “nearly $8.0 billion in 2016 to more than $47 billion in 2020,” according to a prediction from IDC. And AI has arrived for integration solutions. Here’s why. AI and the digital revolution The growing […]
At IBM, we’ve been busy advancing App Connect to enable business and technical users to achieve more. In this first installment of our new blog series on App Connect, I will highlight some of the new capabilities and detail our exciting new partnership with Salesforce. Multi-action flows Many business users are looking to integrate and […]
At this year’s InterConnect, I learned so much, met clients from across industries and geographies, and yet again left Las Vegas buzzing with excitement about IBM solutions and partnerships. Throughout the week, clients told me they’re thrilled to see the IBM commitment to building a cloud that’s enterprise strong, puts data first and has cognitive […]
A recent Bain & Company survey found that 80 percent of companies say they deliver superior service, but only 8 percent of customers find that to be true. While many companies preach about great customer service, not many actually practice it. We want to change that. Think about your own experiences when it comes to […]
As nearly 150,000 people prepare to descend on the Bay Area for Dreamforce 2016, I’ve been thinking about why people choose applications such as Salesforce to streamline and improve their business effectiveness. The answer is pretty simple: they want to improve the way they connect to their customers and gain competitive advantage for their businesses. […]
This first article of the "Surfing the cloud tsunami" series focuses on independent software vendors (ISVs) and their evolution to the cloud.
Most SaaS providers claim to provide encryption, but typically only the transmission is encrypted using SSL. Although this standard technology provides a good protection of transmission data, the usage data that is stored in the cloud platform does not get so much attention.