Red Hat OpenShift

Improving customer service with an intelligent virtual assistant using IBM Watson

Gartner predicts that “by 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis.” As a result, the research group found that more organizations are investing in chatbot development and deployment. IBM Business Partners like Sopra Steria are making chatbot and virtual assistant technology available to businesses. Sopra Steria, a […]

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Lessons learned: How IBM Global Financing tackles application modernization with Red Hat OpenShift

IBM is like many of its clients when it comes to application modernization. The company faces the same challenges of trying to balance preserving the business value of established investments while remaining agile enough to respond to changing market demands. Within IBM Global Financing, the financing arm that provides leases and loans to IBM clients […]

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Modernization and cloud innovation lead to cultural shift at Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is one of the largest health insurance providers in the state of Massachusetts. In the Enterprise Technology Organization, ​​​​​​​we run mission-critical applications 24 hours a day, 365 days a year and process extremely large transaction volumes related to healthcare claims and enrollment. To put this in perspective, we processed […]

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