Process Transformation

How to make the move from basic to intelligent business process automation

According to a recent IBM Institute for Business Value (IBV) report on the evolution of process automation, organizations can be separated into three groups based upon the types of business process automation they use. 52 percent of organizations surveyed are employing basic process automation, which is the automation of simple applications and data management tasks […]

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Lessons learned on the digital transformation journey

If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots). Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos […]

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The future of automating all types of work

There‘s a lot of excitement about business automation these days and for good reason. Developments including artificial intelligence, machine learning and robotic process automation bring the promise of transforming work as we know it. Those transformed work processes will operate in a completely different way: fully automated and autonomous, with smart machines doing the work. […]

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“Free the humans” at Automation 2018

I’ve attended several business technology events this year, including the AIIM Conference, OpexWeek and Think 2018, to name a few. I have begun to recognize a certain look in the eye from attendees at all those events, almost pleading, “Help me understand what’s happening.” When a transformational technology or solution emerges, such as digital business […]

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How the cloud truly revolutionizes process modeling

Process modeling tools have evolved over the past few years, focusing on simplicity, cross-team collaboration and accessibility. They provide IT managers a robust toolset while delivering a user experience that makes it easier for business users to develop end-to-end business processes. When I was recently asked to speak in a video about a modern advancement, […]

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Where does ECM go from here?

When it comes to understanding complex issues, remember the axiom: to get the right answers, ask the right questions. For more than a year, AIIM, Forrester and Gartner have been debating the identity of the market for business software that used to be known as Enterprise Content Management (ECM). In fact, AIIM was one of […]

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If you care about automation, here are 5 things to explore at Think 2018

There’s never been a better time to unleash automation at your business. Whether you’re automating your bank’s account opening process or quickly configuring a new app for customer service, your ability to automate manual tasks helps your organization grow at scale. Scale means your company serves more clients more consistently. When you can apply automation […]

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Announcing IBM content services containers, built for the cloud

Many companies are finding ways to unlock value from the content they create. Knowledge about your business and your customers hides in customer communications, reports, transcripts, presentations and beyond. Often this content is spread across every corner of an enterprise, disconnected and siloed. So there is significant need and desire to quickly deploy an IBM […]

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Automation is exploding. Are you ready for your boom?

Explosion. Disruption. Automation. What do they have in common? Any of these things might conjure up intimidating sci-fi scenarios in your mind, like robots taking over for humans as the world explodes, disrupting life as we know it. But, as an automation technology evangelist, I believe these three forces, when intertwined, are not only fundamentally […]

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Invoice processing in the digital world, powered by BPM and RPA

Invoice processing is possibly one of the oldest business processes known to mankind. From barter to bitcoin, payments have come a long way. However, despite all the innovations and technology, invoice processing is still burdened with a large number of manual tasks and inefficiencies. This can result in issues such as delayed payments and incorrect […]

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Your documents + AI equal world domination

I’m a movie buff and any movie that deals with machines, technology and artificial intelligence eventually taking over the world has got me hooked. While world domination by machines that can learn is not a matter of immediate concern, it still gets some folks nervous. On the other hand, what gets me excited about it […]

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Business process isn’t just about code, it’s about human connection

We ask ourselves — dockers or kubernetes? What’s the migration process? How are we incorporating the latest features of RPA and AI chatbots? But when do we stop and consider the human side of technology? The rapid convergence of technology and digitization often makes us forget about the human side of the equation. In 2016, […]

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