process automation

How to remove the top 3 barriers to AI adoption in business automation

Many businesses are looking to automation to increase productivity, save costs and improve customer and employee experiences. For example, imagine a large insurance company that processes millions of claims a year. Around 60 percent of its claims are automatically processed, but it’d like to automate 85 percent of claims and reduce error rates, reduce costs […]

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Making an automation platform stronger through technical partnership

Automation is at the forefront of the next wave of digital transformation. Robotic process automation (RPA) is one of the key technology contributors with its ability to quickly introduce automation and achieve business value through increased efficiency and employee productivity at low cost and with near-zero risk. Analysts who observe the RPA market see companies […]

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Why business leaders should master automation

For someone who bought a house 10 or 20 years ago, applying for a mortgage likely took around a month. Buyers typically had to complete lots of paper forms and field a few dozen calls while wondering when they’d be approved and what the interest rate would be. Today, next-generation mortgage companies offer mobile apps […]

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4 questions to ask when considering SaaS for business automation

Most companies these days are using some form of automation to transform business. The automation of work, including automating processes, decisions, data capture and management of content, means increased operational efficiency. Along with implementing these types of automation technologies, many organizations have also started looking into how migrating different workloads to the cloud would impact […]

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How to drive a successful decision automation project

An IBM Institute for Business Value report points out how automation is shaping the future of organizations, evolving from basic to intelligent operations. More than 90 percent of C-level executives who use intelligent automation say their organization performs above average in managing organizational change in response to emerging business trends. More than 50 percent of […]

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Why automated data capture is the two-minute drill of digital transformation

The NFL and NCAA football seasons are in full sprint toward the playoffs. More often than not, games are decided by the two-minute drill: an offensive strategy in which a team tries to rapidly move the ball down the field when it’s losing late in a game and time is running out. Similarly, organizations can […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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How automating decision management helps organizations compete

Using sophisticated automation to support innovative business models and drive competitive advantage is nothing new for forward-thinking operations executives. Automation is also being applied to the decision-making process. After all, if it takes forever to respond to a customer request, or if the response is incorrect or unsatisfactory, it can be hard to keep up. […]

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The future of customer experience

2018 has been the year of customer experience and satisfaction. While a lot of discussion surrounds technologies such as machine learning and artificial intelligence (AI), under the hood, it’s all about customer experience. Provide a great one, digitally enhanced and frictionless, and you win. Provide a poor experience burdened with a last-century look and feel, […]

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What deployment option is best for automating work?

Companies frequently use automation to solve complex problems for their business transformation projects. When your company adopts an automation solution, you’re often not looking to solve just one problem. You’re looking to streamline entire business processes to improve customer outcomes and reduce costs. In today’s remote computing environment, businesses need the flexibility to deploy automation […]

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The “worst customer experience ever” and how automation could have saved it

When it comes to automation buzz, people talk a lot about the broad effects, such as time and cost savings. You can quickly hire the right talent, deliver the right customer experience, and so on. There’s also fear (or enthusiasm) about how automation will negatively (or positively) impact jobs and the future of society. People […]

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How to make the move from basic to intelligent business process automation

According to a recent IBM Institute for Business Value (IBV) report on the evolution of process automation, organizations can be separated into three groups based upon the types of business process automation they use. 52 percent of organizations surveyed are employing basic process automation, which is the automation of simple applications and data management tasks […]

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