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Improving customer service with an intelligent virtual assistant using IBM Watson

Gartner predicts that “by 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis.” As a result, the research group found that more organizations are investing in chatbot development and deployment. IBM Business Partners like Sopra Steria are making chatbot and virtual assistant technology available to businesses. Sopra Steria, a […]

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Cognitive for the greater good at the Watson Developer Conference

Three years ago, I decided to learn how to code. A large part of the reason why I decided to embark on a career in tech was to empower myself with the ability to create an application, thereby providing value to society. I was reminded once again why I chose to go down this route […]

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