ITSM

6 years running: IBM a leader in Gartner OSS Magic Quadrant

IBM has once again been named a leader in the 2016 Gartner Magic Quadrant for Operational Support Systems. Gartner explored ten major vendors that sell end-to-end OSS communication service providers in the global marketplace and recognized IBM as a leader for our completeness of vision and continued execution. IBM has been recognized as a leader […]

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How APM can help eliminate continuous delivery issues

Companies are rapidly adopting the DevOps culture and methodology to embrace digital transformation and enable continuous delivery, the nonstop rollout of software upgrades. While continuous delivery continues to have a significant impact on both IT and business overall, it does come with challenges. Continuous delivery’s impact on application quality EMA recently cited in their report […]

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Automated processes leads to automatic profit

If you are a leader in the IT industry, then you have likely experienced the satisfaction of making a difference in the world. Software has dramatically changed the world around us. Almost every single business sector, category or domain of activity has undergone a software-driven revolution. Software touches every part of our lives. It’s part […]

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The best way to avoid application downtime troubles

In today’s always-connected world, applications do not go down quietly. Social media forums overflow with irate customers announcing disruptions, sometimes grabbing the attention of news websites. Even as your organization addresses the issues, you face reputational damage and loss in revenue that can extend long past the initial incident and resolution. To pour salt on […]

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Why you should take advantage of new IBM Alert Notification integrations

IBM Alert Notification keeps getting better. The software as a service (SaaS) offering meets the increasing demands for agility and efficient collaboration among teams who use multiple monitoring and management tools. And now we’ve added new integration capabilities on top of its existing feature set. Optimize notifications and take immediate action With IBM Alert Notification, […]

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Lean IT: Automating for profitability

What does lean IT mean to you? For me, lean IT starts with prioritizing your systems and your applications. I work in the area of systems alert management and automation. That entails two roles, creating monitors to identify issues with systems and applications, and then building automation to recover the systems or applications. If the […]

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Why your business needs to master DevOps

DevOps is short for software development and operations. So why would a business leader be interested in that? The name hides the fact that the business is a key player in the DevOps approach, enabling business leaders to quickly take advantage of market opportunities and rapidly respond to customers’ needs. In a world rewarding engagement, […]

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Automate your business process with IBM Cloud Orchestrator

This post was co-authored by Massimo Marra. Business process helps drive a company’s strategies to execution. In a cloud environment, manual processes that don’t connect to overall business processes can cause problems. For instance, we’re sure you don’t like to deal with inconsistencies and errors between your on- and off-premises process management environments. In this […]

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Add performance insight to your network operations

“Elegant and simple. Our network operations team are going to like this.” A systems manager I recently met in the UK made these positive comments regarding the newly-released Network Device Dashboard, part of the IBM Netcool Operations Insight (NOI) offering. This new device-centric dashboard presents a view of all relevant device data to enable quick […]

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What can cognitive IT operations do for your business?

What’s the first thing that comes to mind when someone says “imagine?” For me, it’s John Lennon’s iconic song. But sometimes, the word “imagine” makes me think about new realities brought by cognitive computing and the art of the already-possible. The capabilities that differentiate cognitive from traditional systems are humanlike characteristics, including the ability to […]

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The power of the cognitive data scientist

Have you ever looked at something familiar and suddenly seen it in a totally new light? With far better clarity? I had the experience recently while preparing for IBM Edge 2016. I frequently need to explain the difference between analytics products and cognitive products, so I decided to prepare a slide. After noodling for some […]

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Mainframe monitoring is cool again

The development and implementation of business applications has dramatically changed in recent years. Companies are moving to the public/private hybrid cloud, using docker containers and adopting platform as a services and moving to DevOps. All of these changes have driven significant changes in the tools used to monitor and manage applications. As applications have become […]

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