ITSM

How Netcool Operations Insight delivers cognitive automation

In my last blog, I talked about some of the growing challenges facing operations teams looking to maximize the availability of services and applications while minimizing the cost of doing so. Enter analytics and machine learning. Why would operations teams care about them? Picture an incident first responder in an operations team – let’s call […]

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Why base capabilities are no longer enough for operations management

The business objectives of an IT or network operations team have not changed substantially for years or even decades. Measures like mean time to repair (MTTR) or budget use frequently can be reduced to time, money and quality of service. Fundamentally, IT and network teams must maximize the availability of high-quality services while minimizing the […]

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From HAL to Watson: AI-driven models that boost efficiency

When I think of artificial intelligence (AI), I cannot help but think of the science fiction films that I grew up watching and the fictional AI computers they featured: HAL in “2001: A Space Odyssey” or Skynet in “The Terminator.” In those films people interacted with computers that could understand natural language and make decisions. […]

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How to put the IBM built-in data scientist to work for you

In modern IT operations teams, one of the biggest challenges is monitoring an increasingly complex environment—across many different tools—with fewer people. On top of that, teams face more pressure to avoid outages. And due to the immediacy of social media, outages can become very public, very quickly, negatively affecting customer sentiment of the company’s brand. […]

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What new IBM APM capabilities deliver to your business

Today’s business environment increases the pressure on nearly everyone to go beyond their traditional roles. Everyone from infrastructure and operations professionals, application owners, application developers and DevOps team members now need  to help drive continuous innovation to meet business objectives. Continuous innovation is driven by continuous delivery of new and updated applications. It is easy […]

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How to unbox your dynamic operations

Today’s smartphones frequently offer larger screens with smaller bezels. Their manufacturers claim an uninterrupted view of the world. Conceptually, this “unboxing” is exactly what’s needed to manage dynamic infrastructure and services. Looking back for a moment, service delivery used to happen at a slower pace. IT teams would spend a lot of time designing services, […]

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Virtualization is changing how we need to do service assurance

Recently Jim Carey blogged about the ever-increasing pace of change that affects operations teams worldwide. This is particularly true of communication service providers (CSPs), who in this dynamic world face new challenges as they look to generate more revenue and improve operational efficiency. Disruptive over-the-top service providers are now threatening traditional CSP revenue streams and […]

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Extending Netcool Operations Insight with Agile Service Manager for dynamic converged topology

When everything that you know is changing so quickly, how can IT and network operations teams be effective and responsive to maximize customer service? No matter your business goals, addressing IT infrastructure operations requires reliable context to understand and resolve problems quickly. Additionally, the infrastructure you are relying on is changing more rapidly than ever […]

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Why banks need application performance management and DevOps

In my last blog post, we looked at why application performance management (APM) is a critical component to success in the transition to DevOps. In this post, I’ll examine specifics for the banking and financial industry. The banking industry relies heavily on business-critical customer-facing applications, many of which are accessed on a mobile platform. Customers […]

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Application performance management and DevOps: A winning combination

One of the biggest trends in IT organizations is the shift to a DevOps approach. By increasing collaboration between operations and development, DevOps has the power to help your business achieve faster time to market, decrease downtime and reduce defects. In fact, a recent IBM survey cited faster time-to-market as the single greatest driver for […]

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How IT operations teams can thrive in the age of OSS transformation

When everything at your business changes so quickly, how can IT operations teams be effective and responsive to maximize customer service? We will try to answer this question when we talk about our approach to operational systems support (OSS) in an age of OSS transformation at TM Forum Live in Nice, France next week. Analysts […]

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Get agile, structured and efficient with IBM at Gartner IOSS Summit

If you’re attending the Gartner IT Operations Strategies & Solutions Summit 2017 this week, you shouldn’t miss what the IBM Performance Management and Operations Management team will be sharing. Our team’s portfolio covers the monitoring and management of customer solutions both from a DevOps perspective as well as for centralized IT operations management teams. We […]

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