IBM Watson

Chatmantics improves customer experiences by replacing call center IVR with AI on IBM Cloud

We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system. The IVR will say to press one for this and two for that and so on. You must wait for the correct number to enter your account information “so that we may better serve you” but […]

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How an AI application is helping improve quality control in the egg farming industry

People typically open a carton of eggs before buying it to be sure none of the eggs are cracked. No one wants to deal with the mess of cracked eggs. For egg farmers, one “bad egg” in a carton means the retail store must be credited for the entire carton. That could potentially waste as […]

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Cloud innovation in pig weighing helps farmers improve safety and profitability

For many people, the mention of a “hearty breakfast” or “flavorful meal” conjures up the quiet sizzle, smoky flavor and savory aroma of bacon. Pork enthusiasts can count on their beloved bacon to deliver a consistent quality and experience — and that’s no accident. Pig farmers and processors know all too well that a pig’s […]

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Israeli startup builds crime reporting and city services app with Watson AI on IBM Cloud

The percentage of people reporting crimes on their own initiative is close to zero. Law enforcement officials are well aware that vital information may fail to reach them, often due to informants’ fear of exposure. Repo Cyber Ltd. is a startup company in Israel offering a mobile app for anonymous reporting to law enforcement organizations. […]

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IBM Garage helps Grupo Planetun improve auto inspection app capabilities

Investopedia describes “insurtech” (the term inspired by its commonly known cousin, “fintech”) as the use of technology to create savings and efficiency in the insurance industry. Investopedia also suggests that the insurance industry is ripe for innovation and disruption. At Grupo Planetun, we know this to be especially true in Brazil. In the Brazilian insurance […]

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Elaw uses IBM AI to automate management of complex Brazilian labor lawsuits

Brazil has strict and complicated labor laws and according to The Brazil Business, Brazilians are prone to sue their employers. It is a cultural behavior and a way to make “easy money”. With an awareness of this tendency, many companies operate illegally and wait to see if the employee is going to sue them or […]

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The Masters drives innovation with hybrid cloud and AI

The Masters golf tournament may be traditional on the course, but it’s driving innovation with its infrastructure and online fan experiences behind the scenes. “The Masters is surprisingly modern when it comes to its infrastructure in that it operates a hybrid cloud strategy,” reports Forbes. “For the vast majority of the year its technology needs […]

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Bringing AI and esports together with Watson on cloud

Whether players are physically on the field or controlling virtual avatars in digital settings, IBM Watson is helping sports fans catch the most breathtaking moments. At the 2019 Game Developers Conference this week, IBM showcased how it’s using artificial intelligence (AI) on the IBM Cloud to make esports fan experiences better and improve player performance. […]

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SilverHook Powerboats makes waves with IoT technology

Racing powerboats at high speed is exhilarating, but it’s also hazardous and mechanically complex. To get to the finish line safely, drivers and their teams rely on their intuition and expertise, but even the most experienced racers still make mistakes. For boats travelling at more than 150 miles per hour in rough seas, even the […]

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Tegsoft rings in a new age of customer communications with IBM Cloud

Customer experience is one of the key areas in which businesses can achieve competitive differentiation, and customer contact centers must therefore run efficiently and effectively at all times. At Tegsoft, our goal is to become a global brand capable of rivaling the top players in the contact center space. By offering Tegsoft Contact Center, our […]

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Ditto Bank reaches globally with the IBM Cloud

Some global banks promise a high level of service for their customers anywhere in the world, but the reality often fails to live up to those high expectations. For example, if a customer relocates to another country, they might find themselves tied up in a laborious paper-based process to open a new account. For all […]

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HeartBit looks to make workouts safer with a wearable built in the cloud

Everyone’s path to fitness is different, and the more you know about how your body responds to activity, the sooner you can reach your targets safely. With running and other cardio exercise rising in popularity, fitness enthusiasts are rushing to get more insight into their progress. As a result, the wearable technology market is booming. […]

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