IBM Voice Gateway

At the tipping point: Transformation in the contact center

Contact centers are going through some serious changes, which may already be disrupting the status quo. Customer engagement has dramatically altered businesses. Contact centers must now evolve into an “omnichannel” or multi-channel interaction hub. Communications are no longer limited to the traditional voice channel. Customers expect or even demand to engage with businesses seamlessly across […]

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IBM Voice Gateway: New features revolutionize your cognitive call center

Improving customer support is a never-ending job. You must continually listen to your customers and pivot your business to adapt to their needs. One way to improve customer service is to use cognitive virtual agents. The use of these agents has been growing in the online space for a few years. And with the arrival […]

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The cognitive future of customer service with IBM Voice Gateway

What’s the future of customer service? Your call center is frequently where your customers experience your company. So what can you do to make that experience as positive as possible? In my last blog, I described how cognitive capabilities have transformed interactive voice response (IVR) systems. Cognitive IVR systems rely on artificial intelligence (AI) to […]

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Why your company should be considering a cognitive IVR system

To those of us in the contact center space, one of the most interesting and promising developments has arrived. We can now build cognitive agents that communicate with customers using natural language through voice calls. The industry is finally listening to what customers have been saying for a long time: Traditional interactive voice response (IVR) […]

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Announcing IBM Voice Gateway to make your call center cognitive

Cognitive solutions are transforming business. Company leaders are watching for new cognitive capabilities to come to market and learning how they can use them to improve business. One of the latest cognitive solutions is IBM Voice Gateway. I’m excited to introduce it to you here. Before I go into the detail of what Voice Gateway […]

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