IBM Automation 2018

Lessons learned on the digital transformation journey

If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots). Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos […]

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The connection between automation and obsession

If you’ve been reading analyst reports lately, you may have noticed that the discussion around business transformation is becoming more urgent. For example, we used to talk about “customer-focused” organizations, which gave way to those that are “customer-centric,” and today, we’re talking about companies that are “customer obsessed.” What’s next? Customer stalkers? Forrester has long […]

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