H&R Block

5 highlights from InterConnect 2017

At this year’s InterConnect, I learned so much, met clients from across industries and geographies, and yet again left Las Vegas buzzing with excitement about IBM solutions and partnerships. Throughout the week, clients told me they’re thrilled to see the IBM commitment to building a cloud that’s enterprise strong, puts data first and has cognitive […]

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How Watson helps H&R Block deliver engaging customer experiences

Just under three-fourths of US citizens get tax refunds every year, according to H&R Block CEO Bill Cobb. For H&R Block customers, the number is higher; it’s closer to 85 percent. Now that IBM Watson is helping H&R Block tax professionals guide customers through the filing process, the company is aiming to make that number […]

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H&R Block teams with IBM for cloud-based Watson tax services

If you watched Sunday’s big game, you may have caught H&R Block’s new ad that highlights an initiative to use cloud-based IBM Watson services to help customers make sense of the time-consuming and often confusing process of filing their taxes. The first phase of the two companies’ collaboration involves training Watson to knowledgeably answer the […]

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