enterprise content management

Making Magic for your industry, your company, your customers

It’s only nine o’clock in the morning and I’ve already taken cash out of an ATM, restarted my daughter’s car insurance (home from college!), and received a text from my doctor’s office alerting me to the routine appointment I have scheduled for tomorrow. While you’d think that’s a lot of chaos to tackle first thing […]

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Person, Place or Thing: Datacap Insight Edition and AlchemyAPI

We’ve recently released an update to Datacap which provide some interesting enhancements to our Cognitive Capture capabilities. With Datacap Insight Edition, we’re already using capabilities coming from Watson, IBM Analytics and IBM Research to look inside highly variable document types like correspondence, contracts or reports to find and extract important information and to make it […]

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Turn Archived Information Into Big Data and Analytical Assets

Datawatch Extends IBM Content Manager OnDemand to Help Unlock Value of Data Many of the decision support, compliance, reporting and operational issues that businesses face are not efficiently solved with complex database query tools or data warehouses. The answers, more often than not, lie in an organization’s transactional content. These reports, statements and correspondence – […]

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Maximize Service Quality to tame the Content Chaos

ECM solutions are used to tame the content chaos. Ensuring the service quality of these applications is mandatory to maximize the business outcome and at the same time contain operational costs. However in most organizations ECM applications are still operated manually – with high efforts in IT Operations and Service Desk. Enterprise monitoring tools offer […]

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The Circle of Life in Big Data, Analytics, the Cloud and CMOD

IBM has thousands of archive and retrieval customers using CM OnDemand (CMOD), the largest of which has over 33 petabytes under management, with many others in the same size range. One of these customers was ordered to prove that they hadn’t been overcharging their customers in fees and wanted 10 years of VISA statements (classic […]

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Making the Case in Claims Processing

According to the Association for Information and Image Management (AIIM), 52% of organizations work from three or more systems and 62% of organizations strongly depend on the file share as a key repository.* That means insurance providers are unintentionally using disparate processes and creating content dumping grounds. The headache begins with structured logic (aka workflows) […]

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Working smarter in the digital era

Case Management is all about getting work done. It’s a smarter approach to work provides knowledge workers with the right information at the right time in order to take the next best action. It’s about applying analytics to understand content in context to make better decisions. And it’s about giving access to the right information […]

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IBM Datacap Mobile trial is here!

Don’t get left behind. There are more smartphones in the world than personal computers, and last year alone mobile computing grew by over 80 percent. Mobile computing is on the rise, and mobile document capture is the next logical step for organizations in document-intensive fields such as banking, insurance, government, healthcare and education. Mobile document […]

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What are the sources of a technology decision delay?

Insurance companies are frequently in a quandary. Faced with changing regulations, mergers and acquisitions, and increased competition, prioritizing these challenges alone can be cumbersome. Throw in the decision to invest and implement an Enterprise Content Management system, and it can feel downright impossible and intimidating. It is easy to focus on the investment costs and […]

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IBM and DocuSign Strategic Partnership: Accelerate the Path to Digital Transformation

I was in San Francisco last week for the DocuSign Momentum event. It was a really great conference located in one of my favorite cities. At the event, we announced a strategic partnership between IBM and DocuSign. Most people are familiar with DocuSign. They are the leader in eSignature and Transaction Management. Chances are, most […]

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Leveraging Datacap for Large Volume Insurance Operations

Online forms, paperless processing, mobile applications, digital transformation – all part of the wave of the future.  Still, today’s property and casualty insurers remain inundated by paper. One large national insurer recently upgraded their entire ECM infrastructure from FileNet Image Services to FileNet Content Manager, including the replacement of number of ingestion channels with Datacap. […]

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Easy Document Capture for Effective Customer Engagement

Mobile engagement is no longer optional for today’s businesses: it is mandatory. Smartphones and tablets enable employees and customers to be productive no matter where they are—at the office, on the go or at home. People and organizations across all industries are transacting business online, and mobile is becoming more important as a channel or […]

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