enterprise content management

What is customer loyalty worth to your business?

I used to work as a Sales Manager at J. Crew, the booming apparel retail chain, and we were always in the business of making customers happy. J.Crew is known for both its unique approach to design, AND its devotion to excellent customer service. There would be many times customers would call into our contact […]

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Digitization, Business Transformation and the Cloud

Under pressure to digitalize business processes, leading middle-market firms are deploying digital initiatives in an effort to outrun present and future competitors. These initiatives include converting manual, paper-based or offline business processes to online, computer-supported processes that facilitate content collaboration, document approval workflow, and seamless content integration. But, transforming offerings and supporting systems and methods […]

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Increase Business Agility with IBM Case Manager and Box

I’m sure you have heard about the IBM and Box partnership that was announced last year.  Our strategic partnership with Box brings secure content collaboration to our IBM ECM portfolio, including Content Navigator, Datacap, Case Manager and Stored IQ.  Now that we have over a year of working together, the Box and IBM Partnership is […]

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Move to IBM Datacap on Cloud: Your Bridge to Digital Transformation

Cloud computing has become synonymous with modernization. IBM recently did a C-suite study and discovered that 66 percent of CIOs expect cloud computing and services to transform the way businesses operate. IBM’s managed cloud hosting solutions can help CIOs and IT leaders focus on growth assignments by reducing the daily management of enterprise applications. So, […]

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Digital Lending is Closer Than You Think

Digital Lending is an Urgent Issue The urgency to move to digital lending has never been greater. Regulatory and compliance requirements have grown dramatically in recent years. There are competitive threats from all sides, both from the non-bank competition and from within the banking industry. These competitors are being more aggressive and more proactive when […]

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Digital Transformation is Underway. Are you Ready?

I’ve written a couple of times about the IBM and DocuSign partnership.  As I’ve noted in previous posts, this partnership is all about accelerating the path to digital transformation.  I just got back from London, where I attended the DocuSign Momentum event.  It was so much fun to see all of the excitement around how […]

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5 Must Haves for Effective Claims Processing

Today’s Post By: Will Sellenraad, Principal, Insurance, Pyramid Solutions, Inc. How efficiently do you process new claims that arrive by email, fax, paper and mobile? Can your claims processors retrieve customer data across all departments in one search? What about the ability to analyze content to identify patterns of similar claims by the same claimant? […]

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Cut the Chaos in Your Legal Department

Chaos!  Chaos is in our home lives and even in our work lives everyday.  Awaking to your three dogs barking in your ear you realize several things all at once as a wave of panic sets in.  It’s not Sunday! The dogs are barking because one they need to go outside and two they are […]

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CMOD – The Bridge to Big Data, Part 2

Today’s Post by: Harvey Gross, V.P. World-Wide Sales, Crawford Technologies, Inc. In my last blog post, we made the case for IBM’s Content Manager on Demand (CMOD) place in the Big Data discussion. Because CMOD is the archive for invoices, bills, statements and other vital business documents that are exact copies of business transactions, the […]

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Streamline document processing with Cognitive Capture

IBM Datacap has never been more exciting than it is right now. There’s a palpable anticipation with new tool sets that is leading SME’s to discover all the new possibilities. The advancements of text layout analyzation brought to us by the Insight Edition coupled with our integration to natural language processing technologies such as SystemT […]

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CMOD – The Bridge to Big Data Analytics

Production-level, transaction records – generally printed reports, statements, invoices and other documents lack the traditional “field and record” layout as well as the parameters needed to specifically identify and classify them. The data within these documents can be described as semi-structured or loosely-structured and experts estimate that it represents more than 80% of the data […]

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Making the case for customer centricity

We’re talking a lot about customer centricity here at the ECM team. Honestly, it’s kinda hard not to. As your customers are becoming more and more empowered to take matters into their own hands, you need to make sure that your business is set up and ready to provide customers the type of experience that […]

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