enterprise content management

The Better the Data, the Better the Outcome with IBM CM OnDemand

The results from Analytics are only as good as the data that it uses. Most organizations only use structured data which represents approximately 16% of the information to yield accurate insights and actionable results. The other 84% of needed data lives in the Enterprise Archives which hold critical information such as outbound customer communications (i.e. […]

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Branch Transformation in our Connected World

Payment by check may be viewed as passé by many, but use of checks is still quite large. According to research by Aite Group, well over 50 percent of total business-to-business (B2B) payments are still made by check. In fact, 2016 AFP research showed that use of checks in B2B scenarios actually increased from levels […]

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Content is Key for Building a Digital Business that Provides Exceptional Customer Experiences

The digital business is an imperative and it all starts with keeping the customer at the heart of your business.  Companies can simply not compete moving forward without addressing digital transformation.  And it needs to be pervasive.  Across all processes, people, functions and information, or content.  It will reshape everything we do and every interaction we make, and it all starts with content. […]

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IBM Datacap Insight Edition – at the forefront of Cognitive Computing

Wow!  What any exciting time to be part of IBM and the information technology industry.  Over the next few years, IBM will lead in the explosive growth of Cognitive Computing, Artificial Intelligence, Machine Learning, and IBM Datacap Insight Edition will play a major role in this next generation of computing. Approximately 80% of data in […]

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IBM Named a Leader in Gartner MQ for Case Management (Again)

I wrote last month about our latest release of IBM Case Manager 5.3.  The latest release is just another reason why IBM Case Manager is consistently listed as a leader in various analyst reports. While I’m not surprised, I’m pleased to see that yet again that leading analyst firm, Gartner, has recognized IBM Case Manager […]

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Building the Digital Business will enable Cognitive Insights

The priorities for today’s businesses are around becoming digital and smarter.  And the two play hand-in-hand.  When a company becomes a digital business, they are more agile, nimble and efficient.  But they are also positioned to generate better insights for smarter decision making.  A digital business can apply advanced and cognitive analytics, gaining insights to […]

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Introducing IBM Case Manager 5.3

For as long as I’ve worked in technology, speed has been touted as a great benefit.  We’ve all heard the phrase, “Speed is the new currency,” but it feels like that really is the case right now.  We are living in a vastly different time than just a few short years ago.  The pace of […]

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Optimizing Content Platform and Document Capture Systems with Distillr

Organizational ECM and BPM departments are increasingly tasked with managing high volumes of content and supporting mission-critical business processes. Given the importance of these systems in operations and the interconnected nature of unstructured data in business processes with document capture systems, meeting service level agreements is critical. In order to avoid a troubleshooting fire drill, […]

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Conquering Content Chaos in the Era of Digital Transformation

We live in a world driven by digital content. In fact, we’re in the midst of the third wave of the Fourth Great Industrial Revolution. The first wave brought the digital consumer, who expects interactive and personalized experiences.  The digital enterprise drove the second wave, with companies leveraging social media, mobile, and analytics to decrease […]

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Reflecting on the 3 Dimensions of Enterprise Content Management

I can’t believe we are already at the end of 2016.  It’s crazy how fast time flies.  As we approach a new year, many of us take some time to reflect on the past year and think about our personal goals and priorities for the upcoming year.  But it’s not just a time for personal […]

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Non-EDI Orders can be Processed Autonomously

For most manufacturers, one of their primary goals is to ensure timely product delivery faster to the right customer and have it done as efficiently as possible. In today’s business, efficiency is often measured through automation. Traditionally, sales order automation has been addressed through EDI (Electronic Data Interchange) and EDI related processes. EDI does have […]

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Unlocking your Dark Data Archives

Have you ever moved homes? If you have, you have gone through the daunting task of reviewing your documents in the folders and deciding to keep them or throw them away. If you keep them, you will either put them into a modern file cabinet that isn’t rusting or put them into a locked fireproof […]

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