enterprise content management

Why business leaders should master automation

For someone who bought a house 10 or 20 years ago, applying for a mortgage likely took around a month. Buyers typically had to complete lots of paper forms and field a few dozen calls while wondering when they’d be approved and what the interest rate would be. Today, next-generation mortgage companies offer mobile apps […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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Tipping point: What you need to know about content management in the cloud

In 2016, analysts predicted that the next step in the evolution of enterprise content management (ECM) would be the cloud. They pointed out that cloud computing would change the business so radically that it could no longer be called ECM, but rather “content services,” as cloud architecture made it easier to build solutions by linking […]

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Where does ECM go from here?

When it comes to understanding complex issues, remember the axiom: to get the right answers, ask the right questions. For more than a year, AIIM, Forrester and Gartner have been debating the identity of the market for business software that used to be known as Enterprise Content Management (ECM). In fact, AIIM was one of […]

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The Digital Insurer Connects Content, Process and People

I have a friend who had a minor car accident on a Saturday night. She’s fine, but the car rolled over and looked pretty bad. When she got home, she went online and started the claim process. On Sunday, the insurance company sent a tow truck to pick up her car and take it to […]

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It’s Time for IBM Datacap Design

It is no secret that IBM Datacap is a robust and highly powerful imaging platform. Using Datacap, one is able to build just about any imaging application imaginable. This can be anything from the simplest of straight forward form capture solutions to the more complex AP, sales orders, medical claims and EOB’s (Explanation of Benefits […]

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ECM Is Still At Work: See the Proof in Your Industry

While the discussion around Content Services and Enterprise Content Management rages among analysts and industry insiders, the fact is that IBM’s content management solution portfolio still provides the broadest set of capabilities to capture, govern, and analyze content and build digital business applications.  No matter what you choose to call it, IBM is ready with […]

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Cognitive Capture Digitizes Global Trade

Baking the Cake Those that have been reading along for the last year will recognize the ingredients behind this particularly sweet, success story around cognitive capture. We also got showcased on Business Insider. Intelligent Cognitive Capture Blog – June 22 In the June 22 blog, we asked you to keep your eyes open because IBM […]

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Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

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Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

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55 images. 5 seconds. Get smarter with cognitive capture.

55 images.  5 seconds. Can you tell what they are? Variance is the current problem in processing documents.  If your Vendor, Customer, or Government owns the document, but you have to process it, you have a variance problem.  You can’t control how information is given to you, which means you have a knowledge worker training […]

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