Digital Business Automation

How to drive a successful decision automation project

An IBM Institute for Business Value report points out how automation is shaping the future of organizations, evolving from basic to intelligent operations. More than 90 percent of C-level executives who use intelligent automation say their organization performs above average in managing organizational change in response to emerging business trends. More than 50 percent of […]

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Why automated data capture is the two-minute drill of digital transformation

The NFL and NCAA football seasons are in full sprint toward the playoffs. More often than not, games are decided by the two-minute drill: an offensive strategy in which a team tries to rapidly move the ball down the field when it’s losing late in a game and time is running out. Similarly, organizations can […]

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Gartner Magic Quadrant: What to look for in a content service platform

In recent years, content management has experienced significant upheaval as the industry has moved from the concept of enterprise content management (ECM) to the more flexible notion of content services. The difference is that with an ECM approach, organizations consolidate all content into a single platform. By moving to content services, organizations can benefit from […]

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What’s the difference between “attended” and “unattended” RPA bots?

Robotic Process Automation continues to receive a lot of attention. Enterprises are embracing RPA to automate front-office and back-office tasks across a variety of industries. Whatever the industry, the applications of RPA are boundless. RPA is used to create a digital workforce to automate repetitive tasks, maximizing knowledge workers’ productivity by enabling them to focus […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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How automating decision management helps organizations compete

Using sophisticated automation to support innovative business models and drive competitive advantage is nothing new for forward-thinking operations executives. Automation is also being applied to the decision-making process. After all, if it takes forever to respond to a customer request, or if the response is incorrect or unsatisfactory, it can be hard to keep up. […]

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The future of customer experience

2018 has been the year of customer experience and satisfaction. While a lot of discussion surrounds technologies such as machine learning and artificial intelligence (AI), under the hood, it’s all about customer experience. Provide a great one, digitally enhanced and frictionless, and you win. Provide a poor experience burdened with a last-century look and feel, […]

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What deployment option is best for automating work?

Companies frequently use automation to solve complex problems for their business transformation projects. When your company adopts an automation solution, you’re often not looking to solve just one problem. You’re looking to streamline entire business processes to improve customer outcomes and reduce costs. In today’s remote computing environment, businesses need the flexibility to deploy automation […]

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The “worst customer experience ever” and how automation could have saved it

When it comes to automation buzz, people talk a lot about the broad effects, such as time and cost savings. You can quickly hire the right talent, deliver the right customer experience, and so on. There’s also fear (or enthusiasm) about how automation will negatively (or positively) impact jobs and the future of society. People […]

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Modeling decisions: Making decision automation as easy as choosing what to wear

What should I wear today? Well, it depends. What’s the weather like? Better check the weather report. Any special occasions? Check the calendar. What’s in the closet? Let’s take a look. It may seem strange to compare decision modeling to what-to-wear choices, but there is a connection. It’s about identifying smaller, intermediate decisions, and the […]

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How to make the move from basic to intelligent business process automation

According to a recent IBM Institute for Business Value (IBV) report on the evolution of process automation, organizations can be separated into three groups based upon the types of business process automation they use. 52 percent of organizations surveyed are employing basic process automation, which is the automation of simple applications and data management tasks […]

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Near East Bank modernizes credit application process with IBM BPM

No one wants to wait weeks to more than a month to find out if their credit application is approved. For the applicant, it can mean lost opportunities. For a bank, it’s lost business. Near East Bank knew that if it wanted to compete with larger banks that had moved to electronic processing, it would have […]

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