Digital Business Automation

Making an automation platform stronger through technical partnership

Automation is at the forefront of the next wave of digital transformation. Robotic process automation (RPA) is one of the key technology contributors with its ability to quickly introduce automation and achieve business value through increased efficiency and employee productivity at low cost and with near-zero risk. Analysts who observe the RPA market see companies […]

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Why business leaders should master automation

For someone who bought a house 10 or 20 years ago, applying for a mortgage likely took around a month. Buyers typically had to complete lots of paper forms and field a few dozen calls while wondering when they’d be approved and what the interest rate would be. Today, next-generation mortgage companies offer mobile apps […]

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Process modeling is the first step to Lean Six Sigma success

Lean Six Sigma is a combination of two process improvement methods: Lean and Six Sigma. It’s designed to reduce organizational costs by removing waste, or “muda”, from a process through continual business processes improvement. By removing waste and reducing process variation, organizations can improve overall production quality and efficiency. Why use a process model? Organizations […]

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4 questions to ask when considering SaaS for business automation

Most companies these days are using some form of automation to transform business. The automation of work, including automating processes, decisions, data capture and management of content, means increased operational efficiency. Along with implementing these types of automation technologies, many organizations have also started looking into how migrating different workloads to the cloud would impact […]

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How to drive a successful decision automation project

An IBM Institute for Business Value report points out how automation is shaping the future of organizations, evolving from basic to intelligent operations. More than 90 percent of C-level executives who use intelligent automation say their organization performs above average in managing organizational change in response to emerging business trends. More than 50 percent of […]

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Why automated data capture is the two-minute drill of digital transformation

The NFL and NCAA football seasons are in full sprint toward the playoffs. More often than not, games are decided by the two-minute drill: an offensive strategy in which a team tries to rapidly move the ball down the field when it’s losing late in a game and time is running out. Similarly, organizations can […]

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Gartner Magic Quadrant: What to look for in a content service platform

In recent years, content management has experienced significant upheaval as the industry has moved from the concept of enterprise content management (ECM) to the more flexible notion of content services. The difference is that with an ECM approach, organizations consolidate all content into a single platform. By moving to content services, organizations can benefit from […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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How automating decision management helps organizations compete

Using sophisticated automation to support innovative business models and drive competitive advantage is nothing new for forward-thinking operations executives. Automation is also being applied to the decision-making process. After all, if it takes forever to respond to a customer request, or if the response is incorrect or unsatisfactory, it can be hard to keep up. […]

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The future of customer experience

2018 has been the year of customer experience and satisfaction. While a lot of discussion surrounds technologies such as machine learning and artificial intelligence (AI), under the hood, it’s all about customer experience. Provide a great one, digitally enhanced and frictionless, and you win. Provide a poor experience burdened with a last-century look and feel, […]

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What deployment option is best for automating work?

Companies frequently use automation to solve complex problems for their business transformation projects. When your company adopts an automation solution, you’re often not looking to solve just one problem. You’re looking to streamline entire business processes to improve customer outcomes and reduce costs. In today’s remote computing environment, businesses need the flexibility to deploy automation […]

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The “worst customer experience ever” and how automation could have saved it

When it comes to automation buzz, people talk a lot about the broad effects, such as time and cost savings. You can quickly hire the right talent, deliver the right customer experience, and so on. There’s also fear (or enthusiasm) about how automation will negatively (or positively) impact jobs and the future of society. People […]

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