Digital Business Automation

Tipping point: What you need to know about content management in the cloud

In 2016, analysts predicted that the next step in the evolution of enterprise content management (ECM) would be the cloud. They pointed out that cloud computing would change the business so radically that it could no longer be called ECM, but rather “content services,” as cloud architecture made it easier to build solutions by linking […]

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3 ways sunflowers show the value of digital business automation

If you’re anything like I am, you enjoy nature programming on the Discovery Channel, NatGeo and other educational outlets. Not only do I find the amazing sights and sounds captivating, but I also love learning about the natural world from dedicated experts. I often find insights that also apply outside of the natural world. That’s […]

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What’s new in robotic process automation from IBM?

Robotic process automation (RPA) is receiving a lot of attention, and for good reason. It’s a way to introduce automation and achieve business value at low cost and with near-zero risk. For anyone who’s familiar with the technology, deploying RPA software is not equivalent to building fully automated processes and platforms from the ground up. […]

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“Free the humans” at Automation 2018

I’ve attended several business technology events this year, including the AIIM Conference, OpexWeek and Think 2018, to name a few. I have begun to recognize a certain look in the eye from attendees at all those events, almost pleading, “Help me understand what’s happening.” When a transformational technology or solution emerges, such as digital business […]

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How the cloud truly revolutionizes process modeling

Process modeling tools have evolved over the past few years, focusing on simplicity, cross-team collaboration and accessibility. They provide IT managers a robust toolset while delivering a user experience that makes it easier for business users to develop end-to-end business processes. When I was recently asked to speak in a video about a modern advancement, […]

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Where does ECM go from here?

When it comes to understanding complex issues, remember the axiom: to get the right answers, ask the right questions. For more than a year, AIIM, Forrester and Gartner have been debating the identity of the market for business software that used to be known as Enterprise Content Management (ECM). In fact, AIIM was one of […]

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Business process management and case management combine for better outcomes in IBM Business Automation Workflow

We live in a world of instant gratification. Point, click, buy. Point, click, order a taxi. Point, click, reserve a room. Online businesses are setting the standard for user experience. But have you ever wondered what powers these businesses? What makes that user experience tick? It’s business automation. Business automation is the central nervous system […]

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If you care about automation, here are 5 things to explore at Think 2018

There’s never been a better time to unleash automation at your business. Whether you’re automating your bank’s account opening process or quickly configuring a new app for customer service, your ability to automate manual tasks helps your organization grow at scale. Scale means your company serves more clients more consistently. When you can apply automation […]

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Why you need better bots: 3 digital business automation use cases and a webinar

Copy, paste. Ctrl-C, Ctrl-V. Sound familiar? We’ve all been on the wrong end of a gigantic spreadsheet, facing hours of repetitive work and a monotonous decision-making process. I know what it’s like to have a single but crucial error somewhere in the middle of that information—a slip of the finger or a paste in the […]

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Announcing IBM content services containers, built for the cloud

Many companies are finding ways to unlock value from the content they create. Knowledge about your business and your customers hides in customer communications, reports, transcripts, presentations and beyond. Often this content is spread across every corner of an enterprise, disconnected and siloed. So there is significant need and desire to quickly deploy an IBM […]

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Automation is exploding. Are you ready for your boom?

Explosion. Disruption. Automation. What do they have in common? Any of these things might conjure up intimidating sci-fi scenarios in your mind, like robots taking over for humans as the world explodes, disrupting life as we know it. But, as an automation technology evangelist, I believe these three forces, when intertwined, are not only fundamentally […]

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Invoice processing in the digital world, powered by BPM and RPA

Invoice processing is possibly one of the oldest business processes known to mankind. From barter to bitcoin, payments have come a long way. However, despite all the innovations and technology, invoice processing is still burdened with a large number of manual tasks and inefficiencies. This can result in issues such as delayed payments and incorrect […]

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