Digital Business Automation

How to make the move from basic to intelligent business process automation

According to a recent IBM Institute for Business Value (IBV) report on the evolution of process automation, organizations can be separated into three groups based upon the types of business process automation they use. 52 percent of organizations surveyed are employing basic process automation, which is the automation of simple applications and data management tasks […]

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Lessons learned on the digital transformation journey

If one were to map the digital transformation journey, it would begin with digitization (going “paperless”), followed by digital optimization (automating business processes with workflow, business rules and software robots). Only after these steps can an organization begin true digital transformation, in which technology, processes and people work in new ways to eliminate information silos […]

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The future of automating all types of work

There‘s a lot of excitement about business automation these days and for good reason. Developments including artificial intelligence, machine learning and robotic process automation bring the promise of transforming work as we know it. Those transformed work processes will operate in a completely different way: fully automated and autonomous, with smart machines doing the work. […]

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4 exciting things about the future of automating work

The future of artificial intelligence cannot be successful without the development of automation. These two processes work together, promising to increase productivity and efficiency in the workplace. At the same time, many worry about the loss of jobs — and potential economic downfall — if robots and other automated technologies take over the digital marketplace. […]

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Tipping point: What you need to know about content management in the cloud

In 2016, analysts predicted that the next step in the evolution of enterprise content management (ECM) would be the cloud. They pointed out that cloud computing would change the business so radically that it could no longer be called ECM, but rather “content services,” as cloud architecture made it easier to build solutions by linking […]

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3 ways sunflowers show the value of digital business automation

If you’re anything like I am, you enjoy nature programming on the Discovery Channel, NatGeo and other educational outlets. Not only do I find the amazing sights and sounds captivating, but I also love learning about the natural world from dedicated experts. I often find insights that also apply outside of the natural world. That’s […]

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What’s new in robotic process automation from IBM?

Robotic process automation (RPA) is receiving a lot of attention, and for good reason. It’s a way to introduce automation and achieve business value at low cost and with near-zero risk. For anyone who’s familiar with the technology, deploying RPA software is not equivalent to building fully automated processes and platforms from the ground up. […]

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“Free the humans” at Automation 2018

I’ve attended several business technology events this year, including the AIIM Conference, OpexWeek and Think 2018, to name a few. I have begun to recognize a certain look in the eye from attendees at all those events, almost pleading, “Help me understand what’s happening.” When a transformational technology or solution emerges, such as digital business […]

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How the cloud truly revolutionizes process modeling

Process modeling tools have evolved over the past few years, focusing on simplicity, cross-team collaboration and accessibility. They provide IT managers a robust toolset while delivering a user experience that makes it easier for business users to develop end-to-end business processes. When I was recently asked to speak in a video about a modern advancement, […]

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Where does ECM go from here?

When it comes to understanding complex issues, remember the axiom: to get the right answers, ask the right questions. For more than a year, AIIM, Forrester and Gartner have been debating the identity of the market for business software that used to be known as Enterprise Content Management (ECM). In fact, AIIM was one of […]

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Business process management and case management combine for better outcomes in IBM Business Automation Workflow

We live in a world of instant gratification. Point, click, buy. Point, click, order a taxi. Point, click, reserve a room. Online businesses are setting the standard for user experience. But have you ever wondered what powers these businesses? What makes that user experience tick? It’s business automation. Business automation is the central nervous system […]

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If you care about automation, here are 5 things to explore at Think 2018

There’s never been a better time to unleash automation at your business. Whether you’re automating your bank’s account opening process or quickly configuring a new app for customer service, your ability to automate manual tasks helps your organization grow at scale. Scale means your company serves more clients more consistently. When you can apply automation […]

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