decision automation

How automating decision management helps organizations compete

Using sophisticated automation to support innovative business models and drive competitive advantage is nothing new for forward-thinking operations executives. Automation is also being applied to the decision-making process. After all, if it takes forever to respond to a customer request, or if the response is incorrect or unsatisfactory, it can be hard to keep up. […]

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Modeling decisions: Making decision automation as easy as choosing what to wear

What should I wear today? Well, it depends. What’s the weather like? Better check the weather report. Any special occasions? Check the calendar. What’s in the closet? Let’s take a look. It may seem strange to compare decision modeling to what-to-wear choices, but there is a connection. It’s about identifying smaller, intermediate decisions, and the […]

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