customer service

Translation as a service bolsters customer service via IBM Bluemix platform

Let’s say the owner of a small hotel in France wants to attract international tourists from China. The hotelier must translate the hotel’s website and reservation system, which seems like a difficult and time-consuming project. The hotelier might send content to a translation agency via email. It could take two or three weeks for the […]

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3 ways to deliver better customer service with cloud

With IT budgets shrinking and customer expectations rising in a congested market, IT departments are under increasing pressure to maintain and improve customer service. How can this be achieved when 60 to 70 percent of IT budgets are already consumed keeping existing systems running? It’s time to optimize how IT budgets are spent and take […]

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IBM and Salesforce partner to enable companies to make smarter decisions, faster than ever before

A recent Bain & Company survey found that 80 percent of companies say they deliver superior service, but only 8 percent of customers find that to be true. While many companies preach about great customer service, not many actually practice it. We want to change that. Think about your own experiences when it comes to […]

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Marketing Clouds: Beyond the buzz

For tech-savvy marketers, the cloud is awash in promise, possibility, and some confusion If the phrase “marketing cloud” strikes confusion into your heart, you’re not alone. “It’s sort of like the blind man and the elephant,” says Rebecca Wettemann, vice president at Boston-based Nucleus Research. “The marketing cloud seems a lot different depending upon which […]

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Accelerated Value Program offers dedicated assistance

How the IBM Software Accelerated Value program is beneficial for dedicated assistance on cloud offerings.

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February 2013 #cloudchat recap: Is customer service cloud’s Achilles heel?

Recap of the February 2013 #cloudchat that took place on Feb. 14 at 4 p.m. ET.

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February #cloudchat: Is customer service cloud’s Achilles heel?

The February #cloudchat will discuss customer service as cloud's Achilles heel, and will take place Feb. 14 from 4-5 p.m. ET on Twitter.

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Getting support for IBM SmartCloud for Social Business

Today I focus on the process of getting support for your IBM SmartCloud if problems do arise.

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