content_manager_ondemand

IBM® Content Manager OnDemand® helps improves Customer Experience

From their phones, watches, tablets, and PCs, your customers demand consistent communications. They demand that their personal information is both secure, yet always available to support their customer experiences. They demand simple experiences without redundant questions or data entry. They demand that you correct the fat finger data entry errors they didn’t notice. They demand […]

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Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

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The Better the Data, the Better the Outcome with IBM CM OnDemand

The results from Analytics are only as good as the data that it uses. Most organizations only use structured data which represents approximately 16% of the information to yield accurate insights and actionable results. The other 84% of needed data lives in the Enterprise Archives which hold critical information such as outbound customer communications (i.e. […]

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Content is Key for Building a Digital Business that Provides Exceptional Customer Experiences

The digital business is an imperative and it all starts with keeping the customer at the heart of your business.  Companies can simply not compete moving forward without addressing digital transformation.  And it needs to be pervasive.  Across all processes, people, functions and information, or content.  It will reshape everything we do and every interaction we make, and it all starts with content. […]

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Reflecting on the 3 Dimensions of Enterprise Content Management

I can’t believe we are already at the end of 2016.  It’s crazy how fast time flies.  As we approach a new year, many of us take some time to reflect on the past year and think about our personal goals and priorities for the upcoming year.  But it’s not just a time for personal […]

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Unlocking your Dark Data Archives

Have you ever moved homes? If you have, you have gone through the daunting task of reviewing your documents in the folders and deciding to keep them or throw them away. If you keep them, you will either put them into a modern file cabinet that isn’t rusting or put them into a locked fireproof […]

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Gartner Says ECM is Reinventing Itself for the Digital Workplace

For the past year or two, the smart guys within the $6 Billion industry known as Enterprise Content Management, or ECM, have been aware that things are changing – paper is dwindling (finally!), new forms of content such as video, audio and social media are on the rise, and new technologies (i.e. Cloud, Mobile and […]

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A hospital migrates 50 TB of data into IBM CMOD eArchival system

Somewhere between the classic car and the showroom model is the junker we all drove in high school.  We may have loved it, but it took a lot of work.  The same could be said for today’s old Legacy systems.  Helix International  helped amp up  the antiquated data for a large United States hospital. In […]

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The Circle of Life in Big Data, Analytics, the Cloud and CMOD

IBM has thousands of archive and retrieval customers using CM OnDemand (CMOD), the largest of which has over 33 petabytes under management, with many others in the same size range. One of these customers was ordered to prove that they hadn’t been overcharging their customers in fees and wanted 10 years of VISA statements (classic […]

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