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IBM® Content Manager OnDemand® helps improves Customer Experience

From their phones, watches, tablets, and PCs, your customers demand consistent communications. They demand that their personal information is both secure, yet always available to support their customer experiences. They demand simple experiences without redundant questions or data entry. They demand that you correct the fat finger data entry errors they didn’t notice. They demand […]

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Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

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Content is Key for Building a Digital Business that Provides Exceptional Customer Experiences

The digital business is an imperative and it all starts with keeping the customer at the heart of your business.  Companies can simply not compete moving forward without addressing digital transformation.  And it needs to be pervasive.  Across all processes, people, functions and information, or content.  It will reshape everything we do and every interaction we make, and it all starts with content. […]

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Introducing IBM Case Manager 5.3

For as long as I’ve worked in technology, speed has been touted as a great benefit.  We’ve all heard the phrase, “Speed is the new currency,” but it feels like that really is the case right now.  We are living in a vastly different time than just a few short years ago.  The pace of […]

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Optimizing Content Platform and Document Capture Systems with Distillr

Organizational ECM and BPM departments are increasingly tasked with managing high volumes of content and supporting mission-critical business processes. Given the importance of these systems in operations and the interconnected nature of unstructured data in business processes with document capture systems, meeting service level agreements is critical. In order to avoid a troubleshooting fire drill, […]

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Reflecting on the 3 Dimensions of Enterprise Content Management

I can’t believe we are already at the end of 2016.  It’s crazy how fast time flies.  As we approach a new year, many of us take some time to reflect on the past year and think about our personal goals and priorities for the upcoming year.  But it’s not just a time for personal […]

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Bank rekindles its Customer Engagement with IBM ECM

I have always enjoyed reading books and customer engagement. As a child, I often had fantastical thoughts on how nice it would be if my book could help me with meanings of new words, or even mark interesting phrases for future referencing. For that matter, read a book without breaking its spine while comfortably tucked […]

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A hospital migrates 50 TB of data into IBM CMOD eArchival system

Somewhere between the classic car and the showroom model is the junker we all drove in high school.  We may have loved it, but it took a lot of work.  The same could be said for today’s old Legacy systems.  Helix International  helped amp up  the antiquated data for a large United States hospital. In […]

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Manage the content lifecycle, improve efficiency and reduce costs

Depending on where you look, between 80% to more than 90%of corporate data is unstructured. The explosion of business, social and other user generated content continues to generate an influx of unstructured data that makes previous information volumes seem like a slow trickle in comparison. It is widely known that per Terabyte storage costs are […]

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Is the COO the New Champion for Transformation?

30 years ago, I began my career as a speechwriter for a rapidly growing computer parts distributor to write presentations for the executive team.  It gave me a front row seat to witness how a large company was run, and a unique perspective on the role of the CEO and COO. The CEO was a […]

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How are you reimagining your business to be digital?

I always love watching the Olympics.  It’s amazing to see all of those incredible athletes perform on the world’s stage after dedicating most of their lives to their sport.  As a guy who cannot even touch his own toes, I truly admire the agility these athletes have (especially the gymnasts).   They have trained for years […]

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