Contact Center

Tegsoft rings in a new age of customer communications with IBM Cloud

Customer experience is one of the key areas in which businesses can achieve competitive differentiation, and customer contact centers must therefore run efficiently and effectively at all times. At Tegsoft, our goal is to become a global brand capable of rivaling the top players in the contact center space. By offering Tegsoft Contact Center, our […]

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How to transform customer experiences with cognitive call centers

Customer data and insights can help steer companies to new levels of innovation, engagement and profit. And, most organizations are sitting on a gold mine of customer data. But, it’s how customer data is used that matters. How is your organization collecting and using customer insights? Are you using it to create the most engaging […]

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