cognitive cloud

How Netcool Operations Insight delivers cognitive automation

In my last blog, I talked about some of the growing challenges facing operations teams looking to maximize the availability of services and applications while minimizing the cost of doing so. Enter analytics and machine learning. Why would operations teams care about them? Picture an incident first responder in an operations team – let’s call […]

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Three things businesses should know about process automation

Does your business understand process automation on the cloud? You’ve probably heard the buzz around concepts like machine learning, but are these advancements a threat to your business or an opportunity for future success? It depends on you. The history of business technology is in many ways a history of automation. From the first assembly […]

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Announcing IBM Voice Gateway to make your call center cognitive

Cognitive solutions are transforming business. Company leaders are watching for new cognitive capabilities to come to market and learning how they can use them to improve business. One of the latest cognitive solutions is IBM Voice Gateway. I’m excited to introduce it to you here. Before I go into the detail of what Voice Gateway […]

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Adding intelligence to a multicloud strategy

Not long ago, a major cloud provider suffered a major outage because of what the company later blamed on a typo. This is not the first or last time that a simple mistake—a configuration error, a poorly-timed software update or a network outage—has caused chaos. I predict that things will only get more challenging as […]

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3 ways to outpace customer expectations with cloud

What prevents some companies from meeting customer expectations while others are thriving? Knowing the answer to that question could be the difference between failure and success. According to a Dynatrace survey, 79 percent of users will abandon a mobile app if it fails to meet expectations. And guess what, an engaging customer experience isn’t just […]

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The trends fueling hybrid cloud management

What a week at IBM Interconnect 2017. After a busy and productive week at our signature cloud event, I’d like to recap some of the key trends and directions that IBM is seeing in the hybrid cloud management space. Not long ago, the cloud was seen primarily as a cost-cutting tool. Many saw it as […]

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IBM and Aricent partner for client success

For more than eight years, Aricent has been one of IBM’s strategic digital product transformation partners. Now the companies are expanding that relationship with a new 10-year product partnership. IBM and Aricent will introduce expanded digital capabilities to meet customer expectations and performance objectives. The two companies are committed to enhancing IBM’s cloud product portfolio […]

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InterConnect inside scoop: Video games, cars and beer

Do you have a friend who always has tickets to see your favorite football team? Or who always seems to have the inside scoop on the best bands coming into town? Well, I may not have gotten you tickets this year, but for those planning on going to InterConnect, I would love to share my […]

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How cognitive business operations can elevate your business

Every business operates with the aim to serve its customers as best as possible. Here are just a few examples of how businesses use the cloud to elevate service: A small retail store uses cloud software to manage its inventory, finances and ordering processes A large healthcare provider combines private health data with publicly-available scientific […]

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Whose cloud is it, anyway? Find out at InterConnect 2017

Are you ready for the cloud event of the year? Get ready to meet cloud experts, problem-solvers and industry leaders you admire. Not to mention some very special guests—like TV star, improv legend and the next Aaron Burr in “Hamilton,” Wayne Brady. IBM is gearing up for InterConnect 2017 in Las Vegas, where IBM will […]

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Majesco teams with IBM to bring cognitive cloud to insurance

The insurance business is all about anticipating and preparing for what may happen in the future. That could be why Majesco, which provides core insurance software, consulting and services for providers across the world, has formed a five-year partnership with IBM to offer a cognitive, cloud-based platform to give insurers the power to develop new […]

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Cognitive computing is driving ROI on cloud

A driving force in cloud adoption is the cost savings one gets from eliminating physical servers, then migrating applications and data into the cloud. This reduces up-front capital expenditures (CAPEX) and enables budget planning that is based around operating expenditures (OPEX) and on-demand service provisioning. Undoubtedly this propels pricing competition among major cloud service providers. […]

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