cloud integration

How Netcool Operations Insight delivers cognitive automation

In my last blog, I talked about some of the growing challenges facing operations teams looking to maximize the availability of services and applications while minimizing the cost of doing so. Enter analytics and machine learning. Why would operations teams care about them? Picture an incident first responder in an operations team – let’s call […]

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The solar eclipse in an application world: What’s new with IBM APM

Like millions across the U.S. last week, I found myself very intrigued by the prospects of witnessing a rare total solar eclipse. So intrigued that I found myself outside during the time of the phenomenon, watching with a small crowd in the parking lot. The eclipse itself was fascinating. But I noticed something else that […]

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8 essential criteria for your enterprise integration tooling

IBM just received the highest scores for “technology” and “execution and market impact” in a Middleware Ovum Decision Matrix. I’ll tell you what that might mean for your business in a minute. But first, a quick story you’ll probably find familiar. I had to call a plumber the other day. An underground pipe for my […]

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How to make AI a reality with App Connect

Artificial Intelligence (AI) is a big deal. IDC predicts widespread adoption of AI across multiple industries, with worldwide revenues increasing from “nearly $8.0 billion in 2016 to more than $47 billion in 2020,” according to a prediction from IDC. And AI has arrived for integration solutions. Here’s why. AI and the digital revolution The growing […]

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How your business can benefit from robotic process automation

Last month we announced the IBM and Automation Anywhere partnership poised to deliver an advanced robotic process automation-powered (RPA) platform. And this week we announced a new offering, IBM Robotic Process Automation with Automation Anywhere, available September 22. So what does this mean for your business? Here are some key takeaways for potential clients. First, […]

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3 trends taking attention away from what’s running on your cloud

So much software is headed to the cloud. Gartner predicts the worldwide public cloud services market will grow 18 percent this year. That’s on top of years and years of growth. Great. But is your company getting the most out of the software you’re moving onto the cloud? Do you have the info you need […]

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4 reasons you need mainframe-connected APIs now

There’s a wealth of strategic business assets that reside on mainframes—and many companies are finding ways to extract value from them. Companies can expose assets through many channels including easy-to-consume APIs. Want to learn how your business can extract these assets? Read on. RESTful APIs (representational state transfer web services) can support existing and new […]

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IBM Voice Gateway: New features revolutionize your cognitive call center

Improving customer support is a never-ending job. You must continually listen to your customers and pivot your business to adapt to their needs. One way to improve customer service is to use cognitive virtual agents. The use of these agents has been growing in the online space for a few years. And with the arrival […]

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Why base capabilities are no longer enough for operations management

The business objectives of an IT or network operations team have not changed substantially for years or even decades. Measures like mean time to repair (MTTR) or budget use frequently can be reduced to time, money and quality of service. Fundamentally, IT and network teams must maximize the availability of high-quality services while minimizing the […]

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From HAL to Watson: AI-driven models that boost efficiency

When I think of artificial intelligence (AI), I cannot help but think of the science fiction films that I grew up watching and the fictional AI computers they featured: HAL in “2001: A Space Odyssey” or Skynet in “The Terminator.” In those films people interacted with computers that could understand natural language and make decisions. […]

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How to lead digital transformation with IBM ODM for z/OS

This post was co-authored by Laurent Tarin. 90 percent of the world’s data has been created in the last two years. Some expect that there will be over 30 billion connected devices in the world by 2020. Mobile, social, analytic, cloud and cognitive technologies are transforming the way we do business. Customers expect immediate and […]

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How to put the IBM built-in data scientist to work for you

In modern IT operations teams, one of the biggest challenges is monitoring an increasingly complex environment—across many different tools—with fewer people. On top of that, teams face more pressure to avoid outages. And due to the immediacy of social media, outages can become very public, very quickly, negatively affecting customer sentiment of the company’s brand. […]

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