Is ITSM (as we know it) over when I move into the cloud?

IT service management (ITSM) projects could be long and painful, so hey, why don't we move everything to the cloud and forget about ITIL? Well, it ain't that easy. After all the initial hype, and even when there might be some confusion around it, seems cloud computing is here, not only to stay, but to change some of the game rules.

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